George: Call Centre Agent

Description: Handle inbound and outbound client calls in a professional manner Assist customers with policy queries, product information, and cover explanations Process policy changes, cancellations, and updates on CRM systems Follow up on outstanding documents and client requests Capture accurate client details and maintain customer records Provide quotes (if licensed/qualified) and generate leads for sales teams Meet daily productivity and quality targets Resolve customer issues and escalate when necessary Requirements: Grade 12 / Matric Minimum 12 years Call Centre or Customer Service experience (insurance experience an advantage) Excellent communication skills verbal & written Computer literate with strong typing & CRM system skills Ability to work under pressure and handle high call volumes Patient, client-centred and professional phone etiquette Working Hours: Monday to Friday 7h30 17h00 Every 2nd Saturday 8h30 13h30 Training provided Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!