George: Sales and Service Consultant posted by The Talent Room

Description:
As a Sales Consultant, you’ll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supported

Responsibilities: 

Sales

• Promote products through inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while maintaining customer satisfaction.

Retention

• Engage existing policyholders and support their transition to new products.
• Address questions and concerns, reinforcing the value of keeping pets insured.

Team Collaboration 

• Participate in team meetings, coaching, and training sessions.
• Share feedback and ideas to enhance performance and customer experience.
• Join daily stand-up meetings.

Systems and Administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General 

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

Requirements:

• Minimum Grade 12 / National Senior Certificate.
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy, and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

Working hours and Shifts:

Shifts will  include: Monday to Friday: Midnight Start (00:00 – 08:00) or Early Morning Start (03:00 – 11:00). Alternating weekly. 
Hours are subject to change based on business needs and daylight savings

Competitive Market Related Salary!

Please note only candidates that meet the minimum requirements will be considered.  

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