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George: Sales and Service Consultant posted by The Talent Room

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Job Description

About the Role

As a Sales and Service Consultant at The Talent Room, you will be the voice of our brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supported.

Key Responsibilities

  • Promote products through inbound and outbound calls.
  • Identify customer needs and recommend suitable coverage options.
  • Achieve individual and team sales targets while maintaining customer satisfaction.
  • Engage existing policyholders and support their transition to new products.
  • Address questions and concerns, reinforcing the value of keeping pets insured.
  • Participate in team meetings, coaching, and training sessions.
  • Share feedback and ideas to enhance performance and customer experience.
  • Join daily stand-up meetings.
  • Accurately document customer interactions.
  • Ensure compliance with internal procedures and regulatory standards.
  • Escalate complex issues appropriately.

Requirements

  • Minimum Grade 12 / National Senior Certificate.
  • Experience in sales, customer service, or a call centre environment.
  • High emotional intelligence, empathy, and a customer-first mindset.
  • Strong communication skills in English—both verbal and written.
  • Confidence to ask the right questions and understand customer needs.
  • Computer literacy and multitasking ability.

Salary & Benefits

Competitive Market Related Salary.

Working Hours and Shifts

Shifts will include: Monday to Friday: Midnight Start (00:00 – 08:00) or Early Morning Start (03:00 – 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savings.

Competencies:

  • Customer service skills
  • Sales acumen
  • Time management

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Insurance Jobs in Western Cape

The Other Insurance (OI) industry in the Western Cape is part of the broader insurance sector, which has experienced steady growth in recent years due to increasing demand for risk management solutions. Typically, OI roles are sought after by professionals who can provide specialist underwriting and claims handling services to insurers. Generally, these jobs require strong analytical skills and a deep understanding of insurance products and policies.

Salaries for Other Insurance professionals in the Western Cape vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the R500 000 – R1 200 000 per annum range, although actual figures can be higher or lower, depending on individual circumstances. It’s worth noting that salaries can also vary significantly between smaller independent agents and larger multinational insurers.

Common skills for Other Insurance roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance laws and regulations, and the ability to work effectively in a team environment. Other essential skills may include proficiency in software applications such as policy administration systems or claims handling tools. Generally, professionals with experience in financial services, law, or other related fields can bring valuable skills and expertise to OI roles.

Industry sectors that commonly employ Other Insurance professionals include the financial services sector, technology industry, and manufacturing sector. These industries often require specialized insurance products and underwriting expertise to mitigate risks and protect assets. In addition to these sectors, the healthcare and construction industries are also significant users of OI services.

Career development opportunities for Other Insurance professionals in the Western Cape are generally strong, with many companies offering training and development programs to enhance skills and knowledge. Typically, career progression involves taking on more senior roles within an organization or seeking opportunities in related fields such as underwriting, claims handling, or risk management. With experience and expertise, OI professionals can also consider starting their own independent agencies or consulting practices.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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