George: Service Advisor posted by SydSen Recruit

• Greet customers in a friendly and professional manner and identify their service needs.
• Open and manage job cards accurately, recording customer information, vehicle details, and repair requirements.
• Communicate clearly with technicians to ensure accurate diagnostics and repair instructions.
• Provide detailed cost estimates and obtain necessary customer authorisations.
• Update customers on job progress, additional work required, and estimated completion times.
• Conduct vehicle handovers, ensuring work has been completed to standard and explaining invoices or repairs as needed.
• Manage warranty claims and ensure compliance with OEM (Original Equipment Manufacturer) policies and procedures.
• Maintain a strong understanding of dealership products, promotions, and service plans.
• Ensure CSI (Customer Satisfaction Index) targets are consistently achieved or exceeded.
• Follow up with customers post-service to ensure satisfaction and build long-term relationships.
• Maintain an organised and professional reception area and adhere to dealership service processes.

Minimum Requirements:

• Matric / Grade 12.
• Relevant automotive industry experience (minimum 3–5 years as a Service Advisor within a franchise dealership).
• Working knowledge of Kerridge, Automate, or similar dealer management systems.
• Strong technical understanding of vehicles and service processes.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Valid driver’s licence.

Competencies:

• Customer-centric attitude with strong problem-solving abilities.
• Attention to detail and high level of accuracy.
• Professional appearance and behaviour.
• Team-oriented with a proactive approach.
• Time management and multitasking skills.