Job Description
About the Role
The IT Support Technician role is responsible for ensuring the smooth operation of our IT systems, providing exceptional customer support, and driving business growth through technology projects. As a key member of our team, you will be expected to think critically, work independently, and collaborate with colleagues to deliver outstanding results.
Key Responsibilities
- Execute technology projects required by the business, aligning IT infrastructure with client technology requirements.
- Proactively maintain and configure optimally all IT systems.
- Provide support to customers (IT Users) to ensure they can access required IT environments.
- Identify and implement cost-saving solutions to optimize IT operations.
- Ensure suitable hardware/software solutions are procured, comparing quotes from multiple vendors.
- Conduct daily checks to prevent downtime and system issues.
- Maintain a detailed checklist to prevent oversight and ensure Standard Operating Procedures (SOPs) are followed.
Requirements
- Gr12 with A, N, S and Server
- 3 years Experience in the IT Industry
- Extensive knowledge of computer and server setup and maintenance
- Knowledge of LAN, WAN and wireless networks
- Basic project management
- Effective communication skills
- Ability to fault find/troubleshoot complex software and hardware issues
- Ability to multitask
- Knowledge of database and networking security systems
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Ekurhuleni
Ekurhuleni, the economic hub of Gauteng province, is home to a thriving IT and computing industry. As with many parts of South Africa’s tech sector, job seekers in Ekurhuleni can expect to find a wide range of opportunities in this field. Typically, IT and computing jobs are in high demand due to the growing need for digital solutions across various industries.
Generally, salaries for IT and computing professionals in Ekurhuleni tend to fall within broad ranges, with experience, company size, and industry sector affecting actual salaries. For instance, junior positions may start around R300 000 – R500 000 per annum, while senior roles can exceed R1 million. However, these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.
Common skills required for IT and computing roles in Ekurhuleni include proficiency in programming languages such as Java or Python, knowledge of software development methodologies like Agile, experience with cloud platforms like AWS or Azure, understanding of data analytics tools like Excel or Tableau, and familiarity with operating systems like Windows or Linux. Additionally, strong problem-solving skills, attention to detail, and excellent communication abilities are often essential for success in this field.
The technology industry is one of the main sectors that commonly employs IT and computing professionals. Financial services sector companies, manufacturing firms, and government agencies also require a range of technical expertise to operate effectively in today’s digital landscape. Other industries, such as healthcare and education, may also be significant users of IT solutions.
For those looking to develop their careers in this field, there are numerous opportunities for growth and development. Typically, career progression involves moving into more senior roles, taking on leadership responsibilities or specializing in a particular area of expertise. Many companies offer training programs, mentorship schemes, and online courses to help employees upskill and reskill. With the ever-evolving nature of technology, it’s essential for IT professionals to stay adaptable, curious, and committed to lifelong learning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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