Duties: Support General Management in overall responsibility for the effect management and running of the Lodges to ensure the lodge and brand are taken to the next level of service standards. Ensure implementation and project management of the annual strategy Overall day to day Management of the lodges and all the back of house departments. Overall responsibility for implementing service and hospitality training plan at lodges Assist in placing and monitoring of all lodge operational stock orders Oversee and develop guest delight activities Work directly with head of housekeeping, butlers, camp managers and other HODs to ensure service standards are maintained at all times Daily meetings with HODs to discuss the daily plan, including arrivals, departures, special requests, bush banqueting Updating and ensuring the continuous presence on social media platforms. Hosting all Agents and Media, large events (groups, weddings, wine cellar) Requirements: Grade 12 A formal qualification At least 5 years management experience in a 5* operation Hospitality and Service Training Experience Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience. Motivated individual ready to go the extra mile for guests and hosting guests. Aware, evolved, energetic, compassionate, respectable and strong leadership skills. Open minded and able to think outside of the box, enhance the guest experience. The ability to motivate and inspire yourself and others. Excellent interpersonal skills and communication Attention to detail Diligence and self-motivation to meet deadlines Willingness/ability to share information and teach and inspire others Good Computer skills and social media knowledge IT experience beneficial Wine & Food experience preferred Experience in the service industry especially in dealing with guests and staff

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