Job Description
- Diploma or degree in Hospitality Management (preferred, not always required).
- Food Safety, Responsible Service of Alcohol, or equivalent certifications (depending on region).
Experience
- 2โ5 years of experience in hospitality management or supervisory roles.
- Proven experience in FOH leadership and F&B operations.
- Experience in staff management, customer service, and stock control.
Skills & Competencies
Technical Skills
- Strong knowledge of restaurant or hotel FOH operations.
- Understanding of food and beverage service standards.
- Proficiency with POS systems and reservation platforms.
- Knowledge of inventory management and cost control.
Soft Skills
- Excellent interpersonal and communication abilities.
- Strong leadership and team-management skills.
- Ability to stay calm under pressure and handle customer issues effectively.
- Well-organized, detail-oriented, and problem-solving mindset.
- High level of professionalism and commitment to guest satisfaction.
Personal Attributes
- Friendly, approachable, and customer-focused.
- Positive attitude with a hands-on approach.
- Flexibility to work evenings, weekends, and holidays.
- Strong sense of responsibility, reliability, and initiative.
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