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Grahamstown: Reservationist posted by Headhunters

Date 2024-12-09
Job Title Reservationist
Employer Headhunters
More Information
Salary 0
Category Tourism Hospitality
Location Eastern Cape
/ Grahamstown

Job Summary

Requirements:

  • Fluent in spoken and written English.
  • Excellent telephone manner.
  • Excellent attention to detail.
  • Experienced in hotel front office operations or sales in a four or five star.
  • Computer literate, ideally with portfolio experience.
  • Grade 12

Responsibilities:

  • To ensure you are fully aware of all tariffs, facilities, and current activities within the property.
  • To liaise with all departments and communicate any special requirements of individual guests.
  • To maintain the inventory and rates through the main channels of distribution, i.e. the PMS and GDS systems, to achieve maximum occupancy and revenue.
  • To ensure that all Reservations, enquiries, and requests are confirmed in line with company policy, (24 hours).
  • To negotiate with clients to achieve maximum revenue profit potential while satisfying client’s needs.
  • To be aware of and maintain relationships with regular guests to encourage repeat business.
  • To ensure that the Portfolio database is maintained with accurate records for clients, agencies, and companies.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure, which includes correspondence checking on a daily basis.
  • To attend front office meetings, appraisals, training, and functions as required.
  • To work to a Rota set by your head of department and to understand this will be in accordance with business demands.
  • As an employee of the property involved in maintaining high standards, to undertake any reasonable requests made by management in any other areas of the house.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
Reservationist position available in Eastern Cape, Grahamstown. This job position was posted by Headhunters. The job has been posted as a char8000 ad on 2024-12-09 at 01:00:09 in the Tourism Hospitality category

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