Job Description
About the Role
We are seeking a highly skilled Front Office Supervisor to join our client’s team on a Private Luxury Game Reserve in KZN. As a key member of the front office department, you will be responsible for supervising daily operations, ensuring efficient guest check-in and check-out processes, and providing exceptional customer service.
Key Responsibilities
- Supervise front desk staff such as receptionists, porters, and concierge.
- Ensure smooth guest check-in and check-out procedures.
- Handle guest complaints and special requests professionally.
- Train and mentor front office staff.
- Prepare Monthly rosters for the receptionists.
- Coordinate with housekeeping and maintenance departments.
- Prepare front office reports (occupancy, arrivals, departures).
- Ensure staff follow Lodge policies and service standards.
- Assist guests with information about hotel services and activities.
- Maintain professional appearance and customer service at the front desk.
Requirements
- Diploma or Degree in Hospitality Management, Tourism, or Hotel Management (preferred).
- Previous experience in Role of front office or reception super (2–3 years).
Qualifications
None specified.
Salary & Benefits
Salary (Depending on Experience / Qualifications).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in The Big Five False Bay
In the False Bay region, known as The Big Five, the hospitality and catering industry is a significant sector, providing employment opportunities for many individuals. Generally, this field offers a range of job options, from entry-level positions to management roles, across various industries such as tourism, events, and corporate functions. As with any industry, trends can vary, but typically, the demand for skilled and experienced professionals remains steady.
When it comes to salaries in the catering and hospitality sector, it’s common to find a broad range of compensation depending on factors like experience, company size, and industry sector. Generally, entry-level positions may start within the R150 000 – R250 000 per annum range, while senior roles can exceed R600 000 – R1 million per annum. However, please note that these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include attention to detail, excellent communication and interpersonal skills, ability to work under pressure, basic knowledge of food safety and hygiene practices, and effective time management. Many employers also place a strong emphasis on teamwork and adaptability, making these qualities highly valued in the industry.
The catering and hospitality sector is commonly found within various industries such as tourism, events, corporate functions, and financial services. These sectors offer a range of career paths, from operations roles to management positions, often involving travel, event planning, and customer service.
Career development opportunities abound in this field, with many employers investing in staff training and development programs. Typically, entry-level professionals can progress to senior roles within 3-5 years, while experienced individuals can take on leadership positions or transition into related fields like hotel management or food production. With the right skills and experience, it’s possible to establish a successful career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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