Hoedspruit: Safari Lodge Duty Manager posted by Zeebra Junction Specialist Recruitment

About the Role

Our client, Zeebra Junction Specialist Recruitment, is seeking an experienced and guest-focused Duty Manager to oversee daily operations of a luxury boutique safari lodge nestled within a private game reserve in Limpopo. The lodge offers an immersive wildlife and hospitality experience amidst the natural wonders of the “valley of the elephants” and the Greater Kruger Park area.

Key Responsibilities

• Act as the senior manager on duty during assigned shifts, ensuring seamless operations across all departments (front of house, housekeeping, food & beverage, activities, maintenance, and reservations)
• Deliver exceptional guest experiences by promptly addressing inquiries, managing complaints, and overseeing guest relations and VIP services
• Monitor, manage, and report on key financial aspects including daily cash-ups, inventory control, stock takes, docket processing, and revenue management according to SOPs
• Coordinate housekeeping and maintenance to maintain high-quality standards in guest rooms and public areas
• Supervise and mentor staff with effective leadership, on-the-job training, staff scheduling, performance appraisals, grievance handling, and ensuring compliance with HR policies and labour regulations
• Uphold health, safety, and security protocols including hygiene practices, emergency response, fire safety, and evacuation procedures
• Foster strong inter-departmental communication and coordination to enhance operations and guest satisfaction

Requirements

Education: Matric (Grade 12) required; Diploma or Degree in Hospitality Management, Hotel Management or related field preferred.

Experience:

• Minimum 5 years of operational experience in safari lodges, luxury lodges, resorts, or similar settings.
• At least 25 years in a supervisory or managerial role, preferably handling reservations, housekeeping, or guest services.

Technical Skills & Knowledge:

• Proficiency with Property Management Systems (PMS) like Nightsbridge, OPERA, or similar, and familiarity with channel management platforms (e.g., Booking.com, Airbnb, Expedia)
• Strong grasp of financial metrics, yield/revenue management, inventory procedures, and cost control principles.

Personal Skills:

• Exceptional leadership, problem-solving, interpersonal, and communication abilities (in English is essential; additional language skills are advantageous)
• High levels of attention to detail, organizational capabilities, flexibility to work varied hours, and a hands-on, proactive approach.

Salary & Benefits

Competitive salary package (market-related and commensurate with experience), on-site accommodation (live-in), meals on duty, and a work schedule designed to promote work-life balance.

Application Instructions

Please submit your resume/CV along with a cover letter detailing your relevant lodge management experience and explaining why you’re an excellent fit for this Duty Manager role (Limpopo-based). Only shortlisted candidates will be contacted.