Hoedspruit: Zmo 16586 – Duty Manager (Hoedspruit) posted by HotelJobs

Employer Description

5-star Luxury Game Lodge

Job Description

Our client is seeking a passionate and energetic individual who places guest experience at the heart of everything they do. The ideal candidate will have an eye for detail, a love for food and wine and the ability to think creatively. Strong administrative skills, along with a passion for staff motivation and development, are essential.

Key Responsibilities

Guest Experience

• Ensure every guest enjoys a world-class, tailor-made experience.

• Personally engage with guests to understand and meet their needs.

• Manage the Guest Relations Division, ensuring smooth service in dining areas, bomas and special events (e.g., bush dinners, drink stops).

• Build lasting relationships with new and repeat guests.

• Continuously enhance and refresh guest experiences to make them feel special and valued.

Beverage Control

• Oversee all aspects of beverage stock management.

• Maintain daily stock control systems and ensure adequate stock levels.

• Handle purchasing, receiving and issuing of stock.

• Conduct daily and monthly stock takes with accurate reconciliation.

• Manage invoices, GRVs and ensure bars/cellars are well-stocked.

• Support management with reporting and administration.

Team Leadership

• Lead, inspire and motivate the Guest Relations team.

• Ensure staff are well-trained, guest-focused and positioned effectively.

• Foster a culture of learning, service excellence and going the extra mile.

• Recognize positive guest feedback and handle complaints constructively.

• Manage performance, scheduling and leave cycles.

Other Duties

• Collaborate with the Food Division to exceed guest expectations.

• Assist with front-of-house duties during arrivals, departures and site inspections.

• Build strong relationships with local communities, suppliers and stakeholders.

Qualifications

• Diploma in Hospitality or Lodge Management.

• 35 years management experience in a 5-star lodge or similar environment.

• PAN knowledge will be an advantage

• Strong beverage knowledge and hospitality training experience.

• Proficient in administration, purchasing and stock control systems.

• Valid Code 8 Drivers License.

Skills

• Strong people skills with a passion for hospitality and guest service excellence.

• Solid knowledge of food, wine and cultural awareness.

• Flexible, proactive and detail-oriented with high energy and drive.

• Strong organisational, analytical and numerical skills.

• Ability to work under pressure and meet deadlines.

• Creative thinker with the ability to introduce and implement new ideas.

Benefits

• Live-in position with meals on duty

• Pension fund

• Work cycle: 21 days 7 days off