Requirements 1-2 years technical support experience within accounting role or similar. Knowledge of Sage 50, Sage 100 etc will be a great advantage Excellent communication, listening, and problem-solving skills. Strong telephone etiquette and ability to handle high-pressure situations. Basic knowledge of accounting practices and compliance is an advantage. High attention to detail with a focus on accuracy in data management. Ability to work collaboratively with internal and external stakeholders. Proficiency in using customer support systems and accounting software is a plus. Personal Attributes Customer-focused and service-driven Strong analytical mindset Team player with a positive attitude Professional, reliable, and accountable Willingness to learn and grow in a technical environment