<p>CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.</p><p>Responsibilities:</p><ul><li>Training Program Development:</li></ul><p>Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.</p><ul><li>Training Delivery:</li></ul><p>Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.</p><ul><li>Sales Coaching:</li></ul><p>Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.</p><ul><li>Performance Evaluation:</li></ul><p>Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.</p><ul><li>Sales Techniques:</li></ul><p>Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.</p><ul><li>Product Knowledge:</li></ul><p>Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.</p><ul><li>Compliance and Regulations:</li></ul><p>Educate on industry regulations, compliance requirements, and ethical sales practices.</p><ul><li>Documentation:</li></ul><p>Maintain accurate records of training sessions, attendance, and performance improvement plans.</p><ul><li>Continuous Improvement:</li></ul><p>Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.</p><p> </p><p>Qualifications:</p><ul><li>3+ years experience in sales training within a BPO or [contact details removed].</li><li>Strong understanding of sales methodologies and techniques.</li><li>Excellent presentation and communication skills.</li><li>Ability to motivate and inspire sales teams.</li><li>Patience and the ability to provide constructive feedback.</li><li>Certifications in sales training or relevant field a plus.</li></ul><p> </p><p>Benefits:</p><p>Competitive salary and performance-based incentives.</p><p>Professional development and ongoing training opportunities.</p><p>Collaborative and supportive team environment.</p><p> </p><p>If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.</p><p>Application Process:</p><p>Interested candidates are encouraged to submit their resume to: *****@*****.co.za</p>

<p>We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents. <br /><br /></p><p><strong>Responsibilities</strong></p><ul><li>Facilitate training group as per Client curriculum requirements</li><li>Transfer of skills into different campaigns and accounts required for various industries</li><li>Conduct Training Needs Identification as per project requirements and report findings</li><li>Attend Quality Calibration sessions and ensure variance is less than 5%</li><li>Take Calls for minimum 4 hours each month</li><li>Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date</li><li>Self-upskill on industry updates and relevant knowledge</li><li>Communicate with team on Knowledge and Skill updates for relevant campaigns</li><li>Coordinate with OPS manager to help transition agents from Training to incubation as per expectations</li><li>Coach own Trainees on observed Knowledge and Skill gaps</li><li>Manage Attrition within Training groups with regular one-on-ones</li><li>Review Training content and suggest new ways of delivery to improve effectiveness</li><li>Complete Training Administrative tasks as per set timelines</li><li>Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery</li><li>Keep up to date with changes by attempting monthly Knowledge Assessment<br /><br /></li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Minimum 2 Years experience as a L&amp;D Sales trainer</li><li>Experience within BPO Sector</li><li>Experience in both inbound and outbound sales</li></ul>

Key Responsibilities · Design and deliver comprehensive sales training programs for new hires and existing sales teams · Facilitate onboarding programs focused on product knowledge, sales techniques, objection handling, and compliance · Conduct ongoing coaching, call listening, and performance evaluations to identify skill gaps · Develop training materials including playbooks, scripts, e-learning modules, and assessments · Partner with sales leadership to align training with business targets, KPIs, and campaign requirements · Monitor and report on training effectiveness, including conversion rates, quality scores, and revenue impact · Lead refresher training sessions and upskilling initiatives for underperforming teams · Stay updated on industry trends, tools, and best practices within BPO/KPO sales environments · Support the implementation of quality assurance frameworks and continuous improvement initiatives  Key Requirements · Proven experience as a Sales Trainer within a KPO or BPO environment · Strong understanding of high-volume sales operations, including inbound/outbound campaigns · Demonstrated success in improving sales metrics and team performance · Excellent facilitation, presentation, and coaching skills · Experience with LMS platforms, call monitoring tools, and CRM systems · Ability to work in a fast-paced, target-driven environment · Strong analytical skills with the ability to interpret performance data · Exceptional communication and stakeholder management abilities  Preferred Qualifications · Bachelor’s degree in Business, HR, or related field · Certification in training, coaching, or sales methodologies · Experience working with international clients or cross-border sales teams · Exposure to digital sales channels and omnichannel environments Key Competencies · Sales coaching and mentoring · Training design and facilitation · Performance analysis · Communication and influence · Adaptability and resilience · Stakeholder collaboration Success Metrics · Improvement in conversion rates and revenue per agent · Reduction in time-to-productivity for new hires · Increased quality assurance scores · Positive feedback from trainees and stakeholders Â