Johannesburg: Account Manager – JHB posted by DataFin Recruitment

About the Role

A leading AgriTech company is seeking a detail-oriented and self-driven Client Success Specialist to join their Operations team. As a key member of the team, you will play a pivotal role in ensuring operational excellence, fostering strong client relationships, and providing valuable feedback for continuous product improvements.

Key Responsibilities

• Onboarding: Guide new clients through the product implementation process, ensuring smooth integration and operational readiness.
• Support: Act as the primary point of contact for clients, addressing technical and operational inquiries related to the platform.
• Client Engagement: Proactively monitor client usage and engagement with the group’s products, providing support to ensure they fully utilise the platforms’ features.
• Operational Process Improvement: Collaborate with clients to analyse their operational processes and suggest ways to improve efficiencies using the group’s platform.
• Client Feedback Loop: Gather and communicate feedback from clients to internal teams, particularly product and engineering, to enhance platform features and resolve any operational bottlenecks.
• Custom Solutions: Work with internal teams to tailor solutions to specific client needs, ensuring that the group’s offerings meet operational requirements and business objectives.
• Building Trust: Establish strong, long-lasting relationships with clients by ensuring open and consistent communication.
• Client Retention: Develop and implement strategies to maintain high levels of client satisfaction and retention, ensuring clients feel supported and valued.
• Proactive Engagement: Identify ways to improve client engagement, including training, product updates, and regular check-ins to ensure their operational needs are being met.
• Product Understanding: Maintain a deep understanding of the group’s platforms operational capabilities and features, with a focus on how it supports client workflows.
• Operational Excellence: Leverage product expertise to guide clients through best practices, operational tips, and ways to streamline their processes using the group’s solutions.
• Cross-Department Collaboration: Work closely with product, engineering, and customer service teams to ensure that client feedback and operational challenges are addressed swiftly and effectively.
• Process Documentation: Create and maintain documentation on operational workflows and best practices for both internal and client use.

Requirements

• Formal Qualifications
• Bachelor’s degree in business, operations, logistics, or a related field preferred.

Knowledge, Skills & Experience

• Experience in the fresh produce industry, with a focus on operations, logistics, or client support.
• Strong communication, problem-solving, and organisational skills.
• Proven ability to work independently, taking initiative in operational challenges.
• Proficiency in using CRM systems and operational tools.
• Intermediate to advanced data analysis skills, with a focus on operational efficiency.
• Willingness to work outside standard office hours to meet business needs.
• Strong verbal and written communication skills in English and Afrikaans.

Job Related Experience

• 2 – 3 years experience in a logistics provider, perishable commodity agent/retailer, or commercial farming company in an operational, logistics, or client support role.
• Experience in managing client/supplier relationships with a focus on operations.
• Experience in analysing and improving operational processes or logistics workflows.

Languages

• English
• Afrikaans (Beneficial)