Job Description
About the Role
The BPO Business Development Manager is responsible for driving revenue growth through the acquisition of new clients for our Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact centre and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions.
Key Responsibilities
- New Business Acquisition: Identify, qualify, and close new business opportunities for inbound/outbound contact centre, back-office, and support services.
- Pipeline Development: Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, existing market connections, partnerships, conferences, and digital channels.
- Contribute to strategic business planning, pricing models, and revenue forecasting.
- Client Engagement: Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.
- Market Expansion: Penetrate new verticals not limited to retail, healthcare, financial services, e-commerce, Energy, and Telco by tailoring messaging to client pain points.
- Collaboration: Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.
- Reporting & Forecasting: Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.
- Brand Representation: Represent our BPO at trade shows, industry events, webinars, and client meetings as a trusted thought partner and consultative seller.
Requirements
- 5+ years of business development or enterprise sales experience in BPO, contact centre outsourcing, or SaaS with a CX focus.
- Proven track record of consistently meeting or exceeding sales quotas (R20M+ annually).
- Experience selling complex, multi-stakeholder solutions with long sales cycles.
- Familiarity with CRM systems, LinkedIn Sales Navigator, and outreach tools.
- Deep understanding of contact centre KPIs, SLA metrics, workforce management, scheduling and outsourcing value propositions.
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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