Job Description
Responsibilities:
- Manage a team of customer service representatives to deliver exceptional service to clients.
- Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.
- Resolve customer complaints and inquiries in a timely and professional manner.
- Monitor customer feedback and implement improvements to enhance the overall customer experience.
- Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.
- Provide training and mentorship to customer service staff to enhance their skills and performance.
- Prepare and analyze reports on customer service metrics to track performance and identify areas for improvement.
- Stay up-to-date on industry trends and best practices to continuously enhance customer service operations.
Requirements:
- Bachelor’s degree in Business Administration, Sales, or a relevant field.
- 6+ years of experience in a customer service management role, preferably in the furniture industry.
- 6+ years of experience in Retail Management Systems.
- Excellent communication and interpersonal skills to effectively interact with clients and team members.
- Previous working experience within a stressful, fast-paced environment.
- Strong problem-solving abilities to address customer issues and find effective solutions.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office applications and customer service software.
- Knowledge of relevant industry regulations and standards.
- Leadership experience to motivate and guide a team of customer service representatives.
Contact Hire Resolve for your next career-changing move.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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