Johannesburg: Call centre agents

Call Centre Agents (6-Month Contract with Possible Extension) ? Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract , with the possibility of going permanent based on performance. Responsibilities: Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the correct departments using advanced call-routing systems. Problem Solving: Assist students with queries (registrations, graduations, refunds) and provide real-time solutions. Customer Engagement: Build rapport with students and parents to ensure a personalized, positive customer experience. Documentation: Record all customer interactions accurately in CRM systems for follow-up and future reference. Follow-Up: Schedule callbacks, send follow-up emails, and escalate issues to higher-level support when necessary.