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Johannesburg: Call centre agents posted by Pro Tem

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Job Description

About the Role

Pro Tem is seeking experienced Call Centre Agents to join their team in Johannesburg on a six-month contract with possible extension. The ideal candidate will be responsible for providing exceptional customer service and support to students and parents.

Key Responsibilities

  • Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the correct departments using advanced call-routing systems.
  • Problem Solving: Assist students with queries (registrations, graduations, refunds) and provide real-time solutions.
  • Customer Engagement: Build rapport with students and parents to ensure a personalized, positive customer experience.
  • Documentation: Record all customer interactions accurately in CRM systems for follow-up and future reference.
  • Follow-Up: Schedule callbacks, send follow-up emails, and escalate issues to higher-level support when necessary.

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Proficiency in CRM systems and Microsoft Office applications

Qualifications

  • Matric Certificate (or equivalent)
  • No specific qualifications required for this role

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Education/Training Jobs in Gauteng

In Gauteng, South Africa, the education and training sector is a vibrant industry that offers various opportunities for professionals looking to make a meaningful impact. Typically, job seekers in this field can expect to find roles in schools, universities, vocational training institutions, and corporate training departments. Generally, these roles involve designing, delivering, and evaluating educational programs and services.

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When it comes to salaries, education and training professionals in Gauteng typically earn broad ranges that vary depending on factors like experience, company size, and industry sector. Broadly speaking, salaries can range from R400 000 to R800 000 per annum for entry-level positions, with more senior roles potentially commanding higher salaries up to R1,5 million or more. However, it’s essential to note that actual salaries can differ significantly depending on the specific employer, location, and industry.

Common skills required for education and training professionals in Gauteng include communication and interpersonal skills, the ability to design and deliver engaging educational content, technical expertise in areas like instructional design, learning management systems, or educational technology. Other essential skills often include project management, coaching, and adult learning principles. Proficiency in English, Afrikaans, or other official languages is also highly valued, depending on the specific role.

The education and training sector is a diverse field that employs professionals across various industries, including financial services, technology, manufacturing, healthcare, and more. In Gauteng, these roles are often found in corporate training departments, schools, universities, vocational training institutions, and government agencies. The financial services sector, for instance, frequently requires educators to develop training programs for employees, while the technology industry may hire trainers to educate staff on new software or systems.

For those interested in pursuing a career in education and training, there are numerous opportunities for development and advancement. Typically, professionals in this field can move into leadership roles, such as program managers, department heads, or even directors of training. Others may opt for specialized fields like instructional design, educational technology, or learning and development. With experience, it’s common for educators to transition into roles that leverage their expertise in adult learning principles, coaching, or mentoring.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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