Job Description
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.
Qualifications and experience:
Matric
Travel and tourism diploma
No less than 2 years’ contact centre experience
Strong background in reservations / sales / travel company is desirable
Great track record as reference checks will be conducted upfront
Required to work every alternative Saturday / certain public holidays
Key skills:
Communication
Customer service
Computer literate
Disciplined
Resilient
Team player
Organised
Able to work under pressure
Relationship building
Key performance areas:
Convert calls into sales
Upselling
First call resolution
Conduct a customer needs analysis
After sales support
Respond to guest emails and calls
Assist guests with booking online and web queries
Assist with staff training
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