Job Description
About the Role
The Good Human (Pty)Ltd is seeking an experienced Restaurant Manager to oversee the daily operations of our restaurant, ensuring exceptional customer service and a seamless dining experience.
Key Responsibilities
- Ensures that the Restaurant is open on time and ensures the Club Master system is always operational.
- Ensures the Restaurant and Halfway House are well maintained, clean, tidy work and service areas.
- Schedules resources (Rostering) and assigns duties considering busy periods, events, and operating hours to ensure sufficient staffing.
- Walks the floor and assists with serving when required.
- Debriefs staff prior to the shift and coordinates staff meetings as and when required.
- Manages all Restaurant Front of House staff, including Supervisors, waitrons/bartenders/cashiers, and cleaners.
- Establishes standards for optimal staff performance and conducts performance reviews.
- Trains and re-trains staff on customer service levels and expectations, menus, and beverages.
- Ensures compliance with health and safety regulations regarding serving, liquor licence regulations, building maintenance, theft, and burglaries.
- Assists in new menu implementation and ensures entertainment is booked when required (Music/Band).
- Ensures cash-up processes are followed and balancing at end of the day is accurately accounted for.
- Covers are processed correctly.
- Proactively addresses customer complaints and solicits guest feedback to ensure positive customer experience.
- Builds strong relationships with regular customers.
Requirements
- Matric
- MS Office
- Hospitality qualification
- Valid driver’s licence
- 3 years of Management experience
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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