Johannesburg: CRM Product Manager posted by Restore Talent Solutions

Our client

are a software business focused on dependable delivery, clear coordination, and consistent standards in day-to-day execution.

We run on structured workflows, practical judgment, and tight coordination to keep execution smooth and predictable.

People here are trusted to take ownership, communicate early when risks appear, and improve how work gets done over time.

Success is measured by reliability, professionalism, and steady improvement, not just activity or busywork.

As our CRM Product Manager, you will contribute directly to outcomes within the Product function at a Mid level.

This role involves hands-on delivery, stakeholder coordination, and maintaining standards across execution.

You will be expected to communicate clearly, manage priorities responsibly, and drive steady improvements.

Youll be trusted to:

• Deliver outcomes for the implementation of the Product with a strong focus on quality, timeliness, and clear ownership.
  
• Coordinate with stakeholders, Product Partners and Customers, to clarify requirements, priorities, and handoffs before execution begins.
  
• Raise risks early, propose practical next steps, and keep delivery predictable for the wider team.
  
• Improve execution through documentation, checklists, and simple processes that reduce recurring issues.
  
• Maintain clean updates or artifacts needed for accountability, tracking, and planning.
  

Skills We Value

• Working on a CRM solution for automotive as the person responsible for managing the relationship between our customers, OEMs, and partner, The role needs to be overseeing the delivery of developed solutions as well as scoping new elements and functions., The role will have a small team of support agents that will need managing with the customers, Key skills are – Communication, Automotive process understanding, Technical Integrations
  
• Strong communication and coordination skills to work effectively with stakeholders and teammates
• Attention to detail to maintain quality, consistency, and clear documentation where required

Requirements

To succeed in this role, you should bring:

Experience & Background

• 4+ years of experience in a CRM Product Manager, Delivery Product Owner, or similar role within a SaaS or technology environment

• Proven track record of overseeing the delivery of software solutions with multiple stakeholders involved

• Experience working in CRM platforms, customer-facing systems, or operational workflow tools

Automotive & Domain Understanding

• Strong understanding of automotive business processes (dealer operations, OEM relationships, aftersales, fleet, or partner ecosystems)

• Ability to translate automotive customer needs into clear product requirements and execution plans

Delivery & Execution Skills

• Strong ownership mindset with the ability to manage priorities, timelines, and scope responsibly

• Experience coordinating cross-functional delivery across engineering, support, and external stakeholders

• Ability to raise risks early, drive resolution, and keep delivery predictable

Technical & Integration Exposure

• Comfort working alongside technical teams on integrations, APIs, and third-party system dependencies

• Ability to scope and support new product functions tied to customer workflows and operational needs

Communication & Stakeholder Management

• Excellent written and verbal communication skills, especially in customer-facing environments

• Ability to manage expectations across customers, OEMs, internal teams, and partners

• Strong documentation habits (requirements, workflows, release notes, execution checklists)

Team & Customer Oversight

• Experience supporting or managing a small team of support or delivery agents

• Strong customer orientation with the ability to balance immediate needs with long-term product standards