Job Description
About the Role
The customer experience consultant will play a vital role in ensuring a consistent, high-quality customer experience across six stores operated by Jump Street Investments nationwide. This position focuses on improving customer satisfaction, driving store revenue growth, and optimizing various aspects of the business.
Key Responsibilities
- Monitor and evaluate the overall customer experience across all stores.
- Implement and maintain high customer service standards to ensure a consistent and enjoyable experience.
- Review customer feedback, complaints, and online reviews and develop action plans to address concerns.
- Work with store managers and staff to continuously improve service delivery and client satisfaction.
- Support strategies that drive growth in store revenue and profitability.
- Monitor store sales performance and identify opportunities to increase revenue through improved customer engagement and sales processes.
- Oversee the structure, pricing, and execution of birthday party packages.
- Ensure party hosts and staff deliver memorable and well-organized party experiences.
- Identify opportunities to improve packages and increase bookings.
- Monitor party execution standards across all locations.
- Ensure all promotions and campaigns are correctly implemented across stores.
- Monitor the effectiveness of promotions and recommend improvements where necessary.
- Work with store teams to maximize the impact of marketing campaigns and special offers.
- Conduct regular inspections of all stores to ensure cleanliness, safety, and operational standards are maintained.
- Assess customer flow, facility presentation, equipment condition, and brand consistency.
- Compile inspection reports with recommendations and follow-up actions.
- Ensure stores maintain a professional and welcoming environment for customers.
- Train and support front-end staff in delivering excellent customer service and positive customer interactions.
- Assist store managers in developing strong, customer-focused teams.
- Provide guidance and coaching to improve team performance and customer engagement.
Requirements
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proven experience in customer service or a related field.
- Knowledge of marketing principles and promotional strategies.
- Understanding of operational procedures and safety protocols.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field (not specified).
Salary & Benefits
- Salary: Not specified.
- Benefits: Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Gauteng
In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.
In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.
The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.
For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Send a thank-you email within 24 hours after your interview.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Nelspruit: Beroepsgesondheidstegnikus (OHT) – Nelspruit
Rolbeskrywing: Ons is op soek na 'n betroubare en detail-georiënteerde Beroepsgesondheidstegnikus om gesondheids- en nakomingsaktiwiteite by kliëntpersele...
View JobCape Town City Centre: RECEPTIONIST
We are looking for a professional Receptionist to join our team. Reporting to the Front Office Manager, the Receptionist will…
View JobJohannesburg: Shift Supervisor
Shift Supervisor Report to: Operations Type: Temporary PURPOSE OF THE ROLE: To ensure the effective recruitment, daily operation, and on-site…
View JobPaarl: Junior Conveyancer and Notary
Key Responsibilities: Attend to the signing of transfer and bond documents for all major banks Manage and facilitate document signings…
View JobDurban: Salesperson
Required: Good automotive aftermarket product knowledge, Technical or Mechanical Automotive knowledge is beneficial, Great customer service skills and...
View JobCape Town City Centre: Junior Warehouse Manager
What Youll Do: Assist in supervising and coordinating warehouse operations Receive, check, and accurately record incoming stock and materials Manage…
View Job
Browse Employers
Job Alerts