Johannesburg: Customer Experience Consultant

March 18, 2026 Jobs in Central Johannesburg

Job Description

INTRODUCTION The customer experience consultant will play an integral role in ensuring a consistent, high-quality customer experience across six stores operated by jump street investments nationwide. The role focuses on improving customer satisfaction, driving store revenue growth, optimizing birthday party packages, managing promotions, conducting store inspections, and supporting sales performance. The position also plays a key role in training and developing front-end staff and ensuring operational staff meet required safety and service standards. Monitor operations, identify opportunities for improvement, and work closely with store teams to enhance customer experience and operational performance. KEY RESPONSIBILITIES Customer experience & satisfaction Monitor and evaluate the overall customer experience across all stores. Implement and maintain high customer service standards to ensure a consistent and enjoyable experience. Review customer feedback, complaints, and online reviews and develop action plans to address concerns. Work with store managers and staff to continuously improve service delivery and client satisfaction. REVENUE GROWTH & SALES PERFORMANCE Support strategies that drive growth in store revenue and profitability. Monitor store sales performance and identify opportunities to increase revenue through improved customer engagement and sales processes. BIRTHDAY PARTY PACKAGES & EVENTS Oversee the structure, pricing, and execution of birthday party packages. Ensure party hosts and staff deliver memorable and well-organized party experiences. Identify opportunities to improve packages and increase bookings. Monitor party execution standards across all locations. PROMOTIONS & MARKETING IMPLEMENTATION Ensure all promotions and campaigns are correctly implemented across stores. Monitor the effectiveness of promotions and recommend improvements where necessary. Work with store teams to maximize the impact of marketing campaigns and special offers. STORE INSPECTIONS & OPERATIONAL STANDARDS Conduct regular inspections of all stores to ensure cleanliness, safety, and operational standards are maintained. Assess customer flow, facility presentation, equipment condition, and brand consistency. Compile inspection reports with recommendations and follow-up actions. Ensure stores maintain a professional and welcoming environment for customers. STAFF TRAINING & DEVELOPMENT Train and support front-end staff in delivering excellent customer service and positive customer interactions Assist store managers in developing strong, customer-focused teams Ensure floor staff are properly trained to supervise activities and interact with customers safely and professionally Provide guidance and coaching to improve team performance and customer engagement. SAFETY, FIRST AID & WATER FACILITY COMPLIANCE Ensure staff are adequately trained in first aid and emergency procedures Monitor and support water safety training and compliance for stores that have water-based facilities Ensure floor staff supervising activities are properly trained to maintain safe play environments. KEY PERFORMANCE INDICATORS Customer satisfaction scores and feedback ratings Growth in store revenue and overall sales performance Increase in birthday party bookings and event revenue Promotion performance and campaign results Store inspection compliance and operational standards Staff training completion and safety compliance levels

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About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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