Johannesburg: Customer Experience Specialist

Minimum Requirements: Minimum of 5 to 10 yearsâ?? experience in a Customer Experience Specialist capacity at Automotive OEM Level Tertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loya

The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization tea

Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve custome

Customer Experience Head Namibia Key Responsibilities: Develop and implement a comprehensive customer experience strategy. Set, monitor, and track key CX metrics, and provide training to ensure high standards. Advocate for the customer in all product and s

Key Responsibilities:Develop and implement a comprehensive customer experience strategy.Set, monitor, and track key CX metrics, and provide training to ensure high standards.Advocate for the customer in all product and service decisions.Foster teamwork and

Key requirement Tertiary qualification will be beneficial Must have at least 3 years of senior management experience operating service at a business level Relevant certifications as need in a dealership environment Previous experience in the automotive ind

Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on inst

Key Responsibilities: Define and communicate the service framework to ensure alignment and understanding across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Cust

Key Responsibilities:Define and communicate the service framework to ensure alignment and understanding across all business units.Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs.Drive Voice of Custome

Key requirementTertiary qualification will be beneficialMust have at least 3 years of senior management experience operating service at a business levelRelevant certifications as need in a dealership environmentPrevious experience in the automotive industr

Key requirementAt least 5 years of experience in a customer interfacing roleGrade 12 is essentialCustomer facing certification or diplomaLeadership skillsSuperior customer engagementExcellent administrative abilitiesAbility to follow through on instruction