Job Description
About the Role
As a Customer Service Representative at Unique Personnel Ltd, you will play a vital role in ensuring seamless customer experiences, efficient order processing, and effective communication between our sales staff, technical teams, and customers. Your primary objective is to handle customer inquiries, process sales orders, and maintain accurate records while providing exceptional service.
Key Responsibilities
- Respond to customer inquiries regarding product availability, pricing, and general information in a timely and professional manner.
- Handle inquiries related to customer accounts, including account status, order history, and any outstanding issues.
- Redirect technical support or sales-related inquiries to the appropriate teams, ensuring accurate and efficient resolution.
- Process sales orders, ensuring all order details are accurately captured and entered into the system.
- Provide customers with order confirmations, detailing the products ordered, quantities, and expected delivery times.
- Identify stock shortages and back orders, and initiate replenishment requests to maintain inventory levels and fulfill customer orders.
- Assist in sales at the counter, handling transactions and providing customers with product information.
- Process electronic data interchange (EDI) orders, ensuring accuracy and timely order fulfillment.
- Maintain a log of all customer calls, inquiries, and actions taken, ensuring proper tracking and follow-up.
- Monitor and follow up on open customer service tickets to ensure timely resolution.
- Manage account administration tasks, such as processing proof of delivery (POD) requests and handling invoice-related queries.
Requirements
- Strong verbal communication skills
- Problem-solving skills
- Ability to calmly handle difficult situations
- Ability to work under pressure
- Attention to detail
- Ability to organize and work accurately
Qualifications
- Formal education/certifications: None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Gauteng
The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.
Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.
Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.
For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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