Job Description
About the Role
The Skills Mine is seeking a highly skilled Customer Service Specialist to join their team in Johannesburg. As a key member of the customer service team, you will be responsible for providing exceptional customer experience and resolving customer queries in a timely and professional manner.
Key Responsibilities
- Provide customer service on banking services and products through effective case management.
- Analyse and troubleshoot customer requests and queries according to company guidelines and scripts.
- Route calls to the appropriate department when necessary.
- Respond to customer requests via phone, chat, and email.
- Handle customer enquiries across all channels.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Capture new customer information.
- Identify and escalate priority issues.
- Follow up on customer calls when required.
- Document call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Requirements
A minimum of 12 years of customer service/contact centre experience. Good verbal and written communication skills. Experience in banking/financial services or fintech (advantageous). Experience in Web/App/WhatsApp chat (advantageous). AI and Data Analytics proficiency.
Qualifications
Formal education/certifications are not required for this role.
Salary & Benefits
Salary information is not available at this time.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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