Johannesburg: Digital Inbound Business Consultant

Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. Your role will focus on digitally onboarding and supporting lower-revenue clients while identifying opportunities to up-sell, becoming their trusted business champion. Duties: Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients Develop strong relationships with your clients Ability to unlock our value proposition through high value interactions with your clients, with insights attained through our process of continuous consultation Manage and take full ownership of the allocated client base Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients On-board new clients and ensure yield metrics are met Up-sell VAS or new product features to your current client base Train existing clients on new products or processes through a combination of telephonic and digital channels Ensure churn of your client base is within budgeted targets Maintain detailed records of all client interactions in CRM Collaborate with Sales Consultants to grow your region and maintain its profitability Ensure clients continually experience a “Remarkable CX” infused with digital experiences Requirements, Qualifications and Experience Sound understanding of the SA private medical industry as well as medical practices highly advantageous National Senior Certificate (Matric), but tertiary qualification preferred 2 years in client service in the healthcare and/or information technology sectors 1 years training clients on software products 1 years up-selling products and services to existing clients 1 years building strong and trusted business-level relationships with clients 2 years admin 1 years coordinating third parties NOTE – We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidates qualifications, skills and level of experience.