Job Summary: IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level. Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment Key Responsibilities: IT: Review & provide support on tickets logged Monitor server performance Manage and maintain Azure environment Work with service providers on IT related projects and queries Interact with various IT Service Providers to completed specific required tasks Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits Pastel account management and administration Meet on a Monthly basis with key Service Providers to discuss performance and critical issues Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA. Manage all business licensing agreements and renewals Review all Mimecast and Security reports and make recommendation regarding possible improvements. Manage and monitoring of server performance and health checks All IT procurement including quotations, CAPEX request, approval and placing of orders Interact with various IT Service Providers to completed specific required tasks Maintain a stable, productive, efficient IT Environment and Team Establish and maintain highest security standards Evaluate all current infrastructure and suggest/implement improvements Complete and update the IT Budget as and when required. Manage IT expenses and cost within the budget Review services provided by service providers to ensure its efficient, up to date and best practice. Conduct IT induction and training on various applications Maintaining of registers relating to cell phones given to staff members Maintain of registers relating to IT related assets given to staff Facilities: Building Maintenance Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety. Ensure compliance with health, safety, and environmental regulations Security Source, negotiate, and oversee contracts with service providers for security services Conducting gap analysis to ensure any new risks are identified and closed Vendor and Contract Management Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services. Ensure timely delivery of contracted services within agreed SLA Project Management Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades Cleaning services Responsible for managing outsourced cleaning staff including daily tasks Account management with service provider in line with SLA Reception management Managing the receptionist and all relevant duties relating to reception. Generator Management Manage SLA with outsourced generator provider. Scheduling quarterly inspections and major services Coffee Machine Management and general cutlery Responsible for the upkeep and maintenance of all coffee machine including cleaning, repairs and services. Responsible to ensure cutlery is checked on a regular basis and that a process is n place for replacement of broken/stolen items. HVAC System Manage HVAC service provider for monthly minor and mayor service including ad hoc repairs and maintenance. Company Vehicles Management of company vehicle license renewals and roadworthy Responsible for all vehicle repairs, services, and maintenance Outdoor and Garden Upkeep and maintenance of general outside area including garden, irrigation and any building structures (painting, repairs etc.) Ensure that all the maintenance equipment is well maintained and kept safe. Maintenance of SOP’s Updating of SOP’s relating to all of the above to ensure high levels of service delivery and safekeeping of company assets Required Skills and Qualifications: EDUCATION Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred Azure administration related certification Office 365 administration certification Power BI foundation EXPERIENCE 12 years’ experience in IT 6 years in Microsoft server infrastructure environment in a senior role SKILLS/PHYSICAL COMPETENCIES Windows Server Smartsheet Azure Environment Sweet Process Office 365 Admin Portal BEHAVIOURAL QUALITIES Planning and Organising Time Management skills Assertive Ability to work in a team and independently Ability to identify and solve problems Ability to implement policies Strategic thinking Strong communication Ability to work well under pressure Attention to detail Project management skills A desire to keep learning Management and leadership skills DESIRABLE SKILLS & EXPERIENCE: Experience managing employees within an IT environment Sound understanding of computer systems, LAN/WAN design, and project implementation Managing of 3rd party providers and suppliers Excellent organizational and leadership skills At least 2 years in an Azure environment Experience in information technology budget forecast and management

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