Johannesburg: Facilities Community Lead – Sandton

Minimum requirements for the role: A bachelors degree or diploma or related is preferred but not essential. Previous experience having worked as a facility community lead working within the hospitality or building or related markets is required for this role. Previous experience having worked in an operations / facility management or related role is preferred. Proven experience in community management or customer engagement. Computer literate (Google Suite and MS Office proficiency). Customer service excellence ability to anticipate member needs and deliver a premium experience. Skilled in fostering connections and creating a dynamic workplace culture. Strong attention to detail in managing workspace logistics and facility upkeep. The successful candidate will be responsible for: Fostering connections and creating a dynamic workplace culture, ensuring that their members needs are met and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all. Planning and executing community-building events, networking sessions, and workshops to enhance engagement. Proactively gathering member feedback and address concerns to ensure high satisfaction levels. Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional. Addressing and escalating any issues, with regards to maintenance operatives, cleaning operatives, suppliers and managers and/or relevant cross-functional teams. Ensuring compliance with health & safety standards and company policies. Supporting the community manager in space utilization optimization and occupancy tracking. Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Reviewing all ai media platforms to understand areas of improvement and implementing proactive changes, keeping member experience top of mind. Conducting onboarding meetings with all new accounts to ensure a successful onboard of new clients. Salary package, including benefits, is highly negotiable depending on experience gained.