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Johannesburg: GERMAN SPEAKING Call Center Agent/Universal Agent – REMOTE

Johannesburg: GERMAN SPEAKING Call Center Agent/Universal Agent – REMOTE

Posted on 2025-08-22 00:00:00

Employer Unspecified
Category Customer service / support
Location Gauteng  / Johannesburg

Job Summary

Your Role: Dual Impact You’ll be the friendly, expert voice for our German-speaking customers and the guardian of our platform’s integrity. Customer Support: Respond to German queries across voice, email, and chat, providing empathetic and accurate help. Log interactions meticulously. Content Moderation: Review user-generated content for compliance with company guidelines and German laws. Handle user complaints and identify harmful content trends. Quality & Improvement: Audit tickets and moderation actions, spotting patterns to improve processes and maintain high service standards. Who You Are: Your Edge Native or C1-C2 German Profi ciency (essential). Deep empathy and professional understanding of customer frustrations. Exceptional attention to detail and precise process-following. Composed under pressure and adaptable to unique situations. Strong problem-solving and objective analytical skills. Comfortable in KPI-driven environments. Your Toolkit & Experience: Familiarity with CRM systems (e.g., Salesforce, Zendesk) and contact management platforms. Experience with social media or content moderation tools is a plus. Ability to quickly learn new systems. High school diploma preferred; 1-2 years in customer service/call center preferred. Why Join Us? This is a fully remote position, off ering fl exibility and growth within a supportive, international team. Make a real diff erence from home!

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