Johannesburg: Integration Business Analyst (Logistics) (JHB Onsite) posted by DataFin Recruitment

About the Role

We are seeking an experienced Integration Business Analyst (Logistics) to join our team in Johannesburg. As a hands-on expert, you will bridge technology with clients’ businesses, ensuring seamless integration of e-commerce storefronts with in-house systems. You will work closely with clients to configure plugins, conduct training, and write customer integration specifications. Your expertise in API integrations, major eCommerce platforms, and web technologies will be invaluable in driving business growth and delivering high-quality results.

Key Responsibilities

• Execute Client Integrations:
• Provide hands-on configuration of existing plugins and integrations tailored directly to the client’s requirements.
• Troubleshoot and resolve technical configuration issues rapidly to accelerate the client’s time-to-value.

• Empower Clients through Knowledge:
• Conduct hands-on client training sessions to ensure merchants are confident and capable of using our platforms.
• Act as the technical face of the company during the onboarding phase, building trust and ensuring a smooth transition.
• Translate requirements and issues between customer and developers.

• Translate Needs into Technical Requirements:
• Work directly with clients to drive requirements gathering for new integrations.
• Assist in writing clear technical specs for new requirements to be shared with the Dev Team.
• Actively monitor and test existing integrations to ensure they are up to date and ready for Shopify, WooCommerce, and Magento changes.

• Champion Quality Assurance and Best Practices:
• Maintain meticulous documentation of all client configurations to ensure a seamless handover to Support and Maintenance teams.
• Actively contribute to a centralised knowledge base of common integration hurdles and solutions to speed up future onboarding.

• Ensure Integration Security & Governance:
• Ensure client configurations adhere to internal security and data privacy standards.

Requirements

### Qualifications

• Degree, Diploma, or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field.
• Demonstrable technical training or certifications in API integrations and major eCommerce platforms.

Experience/Skills

• Minimum 8 years experience in similar role.
• Proven success in product delivery and e-commerce integrations. Deep functional knowledge of web technologies (REST APIs, JSON, XML).
• Commercially minded, connects tech to bottom-line impact.
• Strong functional skills builds trust, trains effectively, and operates with high attention to detail.
• Own reliable vehicle and valid Drivers License.

Attributes

• Delivers fast: Biased for action – prefers done over perfect.
• Empowers others: Builds capable, independent teams.
• Collaborates well: Works across departments and values input.
• Thinks customer-first: Solves real-world courier problems.
• Uses data: Backs decisions with facts and analytics.
• Stays humble: Open to learning, improving, and listening.