Johannesburg: Integration Business Analyst (Logistics) (JHB Onsite) posted by DataFin Recruitment

About the Role

We are seeking an experienced Integration Business Analyst (Logistics) to join our dynamic team in Johannesburg. As a hands-on expert, you will bridge technology with clients’ businesses, configuring plugins, conducting training, and ensuring seamless connections between e-commerce storefronts and in-house systems. You will work closely with clients to drive requirements gathering, write technical specs, and actively monitor and test existing integrations.

Key Responsibilities

• Execute Client Integrations:
• Provide hands-on configuration of existing plugins and integrations tailored directly to the client’s requirements.
• Troubleshoot and resolve technical configuration issues rapidly to accelerate the client’s time-to-value.

• Empower Clients through Knowledge:
• Conduct hands-on client training sessions to ensure merchants are confident and capable of using our platforms.
• Act as the technical face of the company during the onboarding phase, building trust and ensuring a smooth transition.
• Translate requirements and issues between customer and developers.

• Translate Needs into Technical Requirements:
• Work directly with clients to drive requirements gathering for new integrations.
• Assist in writing clear technical specs for new requirements to be shared with the Dev Team.
• Actively monitor and test existing integrations to ensure they are up to date and ready for Shopify, WooCommerce, and Magento changes.

• Champion Quality Assurance and Best Practices:
• Maintain meticulous documentation of all client configurations to ensure a seamless handover to Support and Maintenance teams.
• Actively contribute to a centralised knowledge base of common integration hurdles and solutions to speed up future onboarding.

• Ensure Integration Security & Governance:
• Ensure client configurations adhere to internal security and data privacy standards.

Requirements

### Qualifications

• Degree, Diploma, or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field.
• Demonstrable technical training or certifications in API integrations and major eCommerce platforms.

Experience/Skills

• Minimum 8 years experience in similar role.
• Proven success in product delivery and e-commerce integrations. Deep functional knowledge of web technologies (REST APIs, JSON, XML).
• Commercially minded, connects tech to bottom-line impact.
• Strong functional skills builds trust, trains effectively, and operates with high attention to detail.
• Own reliable vehicle and valid Drivers License.

Attributes

• Delivers fast: Biased for action – prefers done over perfect.
• Empowers others: Builds capable, independent teams.
• Collaborates well: Works across departments and values input.
• Thinks customer-first: Solves real-world courier problems.
• Uses data: Backs decisions with facts and analytics.
• Stays humble: Open to learning, improving, and listening.