Johannesburg: Internal Sales Supervisor (JHB) posted by BCE Food Service Equipment

We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office in the West Rand. Main Duties Will Include but Will Not Be Limited To: Support the Internal Sales Manager by overseeing/managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance. Assist Internal Sales Manager with management and guidance of employees with regards to performance, KPIS, staff management etc. Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk/showroom functions. Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity. Key Responsibilities: Supervise daily order processing, quotations, and customer queries. Supervise internal sales team operationally Implement strategies to improve customer service, satisfaction, reduction in queries/concerns Monitoring of case management queues and ensure timely resolution. Oversee the coordination between Internal Sales and External Sales. Ensure reception/front desk operations maintain professional standards Track and manage turnaround times and service levels. Ensure internal processes and SOPs are adhered to Escalate performance concerns to the Internal sales manager Ensure export compliance requirements are met and provide relevant support to the team Monitor order accuracy and reduce operational errors. Assist with implementation of system improvements and usage by the team. Oversee and monitor demo bookings and scheduling. Ensure showroom stock accuracy, readiness and cleanliness Monitor trends in customer feedback and implementation of relevant action accordingly Ensure communication with customers regarding delays or issues and relevant problem solving. Prepare operational reports for the Internal Sales manager. Highlight risks, delays, and performance gaps. Close or request escalation of critical matters timeously. Required Competencies & Skills Customer Service Orientation: Exceptional skills in follow-up and feedback.