Johannesburg: Key Accounts Manager (KAM) posted by Profession Hub

March 11, 2026 Jobs in Central Johannesburg

Profession Hub

Gauteng

Other IT/Computer

Job Description

About the Role

Our client is searching for a Key Accounts Manager (KAM) to join their team in Johannesburg South. The successful candidate will be responsible for retaining, growing, and optimising strategic client accounts within the Company branch portfolio.

Key Responsibilities

Serve as the primary point of contact for allocated key accounts
Build and maintain long-term, trust-based relationships with senior client stakeholders
Conduct regular client review meetings, performance reviews, and service audits
Proactively manage and resolve escalations to ensure high client satisfaction

Ensure full compliance with contractual service-level agreements (SLAs) (where applicable)
Manage contract renewals, amendments, and pricing discussions
Identify and implement upselling and cross-selling opportunities
Protect and grow account profitability through cost control and scope optimisation

Work closely with Operations, Helpdesk Administrator, Branch Administrator and Teletrader to ensure consistent service delivery
Monitor service performance metrics, hygiene compliance, and KPIs
Support mobilisation of new contracts and stabilisation of existing accounts (retention)

Monitor account-level revenue
Prepare and present accurate monthly reports, forecasts, and action plans
Support budgeting processes and corrective actions where performance deviates

Collaborate with site managers and supervisors to drive accountability
Support people management initiatives related to client sites (performance, conduct, training)
Act as a brand ambassador for the company at all client engagements

Requirements

Relevant tertiary qualification in Business, Operations or Sales
Valid drivers licence (essential)

Qualifications

No qualifications mentioned.

Salary & Benefits

Salary information not provided.

Key Performance Indicators (KPIs)

Client retention rate
Revenue growth per key account (Trading & Additions)
SLA compliance and audit scores (where applicable)
Client satisfaction and feedback

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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