Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps
Posted on 2025-07-04 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Job Description:
To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.
To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.
To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.
As the Service Controller, your primary responsibility will be to manage and oversee the lifecycle of all service activities relating to contract machines, short-term hires (STH), and PMA (Planned Maintenance Agreement) accounts. You’ll act as the key contact between our clients and technical teams, ensuring timely and professional responses to breakdowns and scheduled maintenance, with service delivery aligned to the manufacturer’s specifications and internal KPIs.
Minimum Qualifications and Requirements:
Grade 12.
Call centre training qualification or at least 1 years call centre service admin experience.
Relevant computer skills including e mail, excel, word and power point.
Used to working to and achieving deadlines monthly.
Must be able to work under pressure
Duties and Responsibilities:
The role involves maintaining accurate PMA service schedules on ADP and coordinating with customers and technicians to ensure services are conducted within manufacturer specifications.
Responsibilities include using the service app and Webb Fleet to open WIPs, scheduling services, updating systems, and following up with customers and technicians.
Additional tasks involve securing approval for extra work, collecting and reviewing service reports, and recording hour meter readings.
The role requires regular communication with internal departments, producing reports, sending weekly service schedules to Parts, and obtaining customer order numbers. It also includes adhering to company policies, assisting with debtors’ queries, managing overdue services, and supporting performance management practices.
To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg City: SALES REPRESENTATIVE – TRAVELING SALES posted by Ampax Electrical Pty Ltd
Traveling sales agent to visit client stores, mainly outside Gauteng. Experience in electrical hardware sales essential, own transport required Existing...
View Job
SALES REPRESENTATIVE – TRAVELING SALES
Johannesburg City: INTERNAL SALES – CALL CENTER posted by Ampax Electrical Pty Ltd
Electrical Wholesaler looking for Internal sales person to do call center sales of electrical hardware linked to construction and electrical. Computer...
View Job
INTERNAL SALES – CALL CENTER
Johannesburg West: Senior Swimming Pool Technician – Urgently Hiring posted by Dolpin Pool Services
Must have 5 years of swimming pool repair experience NO exceptions. Advanced swimming pool tech experience and handyman skills.Knowledge to oversee mosaic...
View Job
Senior Swimming Pool Technician – Urgently Hiring
Johannesburg: Plumber posted by Lets Talk Plumbing and Electrical
Qualified Plumber needed at Lets talk Plumbing Electrical!- PIRB registered.- Qualified Red Seal or Trade Test- Min 10 years experience- Drivers...
View Job
Plumber
Johannesburg: Financial Advisor – Certified posted by Discovery
Are you a Certified Financial Adviser looking to grow your business?Discovery offers a powerful partnership model designed to help advisers elevate their...
View Job
Financial Advisor – Certified
Johannesburg: Sales Manager posted by Kontak Recruitment
Sales Manager - Racking Shelving Solutions JB5286Johannesburg, Gauteng R30 000 - R60 000 CTC plus commission PermanentA market leader in manufacturing...
View Job
Sales Manager
Johannesburg: Layout Artist – Urgently Needed posted by The Vine Partners
Layout Artist - Job SpecificationQualifications RequirementsDiploma or Degree in Graphic Design, Visual Arts, Fine Arts, or a related field.Proficiency in...
View Job
Layout Artist – Urgently Needed
Johannesburg: Assistant Production Manager – Urgently Needed posted by The Vine Partners
Our Client is a manufacturer dedicated to producing high-quality products for especially Outdoor enthusiasts, etc. This vacancy requires a skilled and...
View Job
Assistant Production Manager – Urgently Needed
Johannesburg City: Financial Advisor – Urgently Hiring posted by Rebel Hunters Recruit
About the job? Take Your Financial Advisory Career to the Next Level!Are you a driven Financial Advisor ready to take control of your future? Were offering...
View Job
Financial Advisor – Urgently Hiring
Johannesburg West: Sales Consultant – Meat Products to FMCG posted by BizGro
A leading rib supplier seeks a dynamic Sales Consultant who has strong contacts with Butchery Departments in the FMCG retail store sector. This post is...
View Job
Sales Consultant – Meat Products to FMCG
Johannesburg: Forklift site technician – Position available immediately posted by WL Forklift Specialists
Role PurposeTo be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest...
View Job
Forklift site technician – Position available immediately
Johannesburg South: SAFETY OFFICER – URGENTLY NEEDED posted by Holobye Trading
Holobye Trading 2 PTY LTD is urgently looking for a SAFETY OFFICER.The required Candidate should have the following qualifications Senior Matric...
View Job
SAFETY OFFICER – URGENTLY NEEDED
Johannesburg North: Safety Officer – Urgently Needed posted by KARLIFF DESIGNS CC
Our company is urgently looking for a qualified Safety Officer, candidate must have at least Diploma in Safety Management or other SAQA Accredited...
View Job
Safety Officer – Urgently Needed
Johannesburg North: Environmental Specialist – Urgently Needed posted by KARLIFF DESIGNS CC
Our company is urgently looking for a qualified Environmental Specialist, candidate must have at least Diploma in Environmental ManagementScience. Only...
View Job
Environmental Specialist – Urgently Needed
Johannesburg South: Housekeeping – Housekeeping posted by Lakewood Hotel
Job Title Hotel HousekeeperKey Responsibilities1. Clean and maintain guest rooms, public areas, and facilities to high standards.2. Change linens, towels,...
View Job
Housekeeping – Housekeeping
Johannesburg South: Head of housekeeping – Housekeeping manager posted by Lakewood Hotel
Job Title Housekeeping ManagerKey Responsibilities1. Oversee daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.2....
View Job
Head of housekeeping – Housekeeping manager
Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment
NOW HIRING New Vehicle Sales ExecutiveLocation Fourways, JohannesburgIndustry AutomotiveA fast-paced and growing dealership in Fourways is on the hunt for a...
View Job
New Vehicle Sales Executive
Johannesburg: Food Safety Consultant posted by Infinity Consulting
We are looking for a knowledgeable and hands-on Food Safety Consultant to support our clients in the development, implementation, and improvement of FSMS....
View Job
Food Safety Consultant
Johannesburg North: Electrician – Urgently Needed posted by KARLIFF DESIGNS CC
Our company is urgently looking for a qualified Electrician, Only candidates with Diploma in ElectricalN6 and Electrical Trade Test can apply. Kindly send...
View Job
Electrician – Urgently Needed
Johannesburg South: Reception – Hotel Reception posted by Lakewood Hotel
Job Title Hotel ReceptionistKey Responsibilities1. Greet and welcome guests, handle check-in and check-out procedures.2. Manage room reservations,...
View Job
Reception – Hotel Reception
Johannesburg North: Sales Consultant – FMCG : fish sales posted by BizGro
A leading Supplier seeks an experienced Sales Rep within the fresh frozen fish sales market sector to FMCG Clients.Appropriate Candidates will -5 years...
View Job
Sales Consultant – FMCG
Johannesburg North: Debt Collections Agent – Urgently needed posted by Lebone Risk Solutions
Requirements Must have Matric or NQF Level 4 A minimum of 2 years Debt collections experience. Ideally with Municipal Government debt. 2 - 3 years...
View Job
Debt Collections Agent – Urgently needed
Johannesburg: Occupational Therapist posted by Ikho Direct Recruitment
Locum Occupational TherapistsAre you an experienced Occupational Therapist seeking flexible locum work? We have opportunities in the Johannesburg area with...
View Job
Occupational Therapist
Johannesburg: Physiotherapist posted by Ikho Direct Recruitment
Urgent Locum Opportunity Physiotherapists Needed Across the Johannesburg RegionWe are urgently seeking qualified and experienced Physiotherapists to join...
View Job
Physiotherapist
Johannesburg North: Retail Sales Administrator Front Desk – Luxury Decor and High End Paintings and Carpet Stores experience an advantage posted by Quantum Recruitment
A distinguished high-end retailer is seeking a skilled and customer-oriented Retail Sales Administrator to join their team at the Fourways store. This role...
View Job
Retail Sales Administrator Front Desk – Luxury Decor and High End Paintings and Carpet Stores experience an advantage