Johannesburg: Manager: Broker Services and Franchise posted by IT Ridge Technologies

RESPONSIBILITIES INCLUDE:

Broker & Franchise Strategy Development & Implementation:
Collaborate with senior management to develop and execute a comprehensive broker
and franchise strategy aligned with the companys goals.
Design operational strategies to attract, onboard, and retain suitable brokers and
franchises.
Set KPIs for growth, including broker recruitment and business volume targets, and
monitor progress.
Broker & Franchise Support & Engagement:
Develop processes in collaboration with internal teams (ICT, Insurance Operations) to
provide seamless support to brokers and franchisees.
Create and maintain a comprehensive broker and franchise policy manual and ensure
compliance.
Strengthen relationships with distribution teams to ensure maximum market reach and
minimize channel conflicts.
Sales Growth & Market Expansion:
Design growth strategies and tracking mechanisms to achieve sales targets.
Identify new market opportunities and implement expansion strategies for brokers and
franchises.
Develop sales and marketing budgets and work closely with Broker Area Managers to
resolve issues and maintain strong relationships.

Franchise Development:
Lead the development and execution of a franchise growth strategy, identifying potential
franchisees and managing the sales process.
Provide guidance and support to new franchisees, ensuring alignment with operational
standards and brand guidelines.
Represent the company at industry events to promote the franchise opportunity and
enhance brand visibility.
Broker Development and Training:
Collaborate with the Learning & Development team to create broker training programs
that enhance industry knowledge and business skills.
Develop mentorship programs and ensure brokers receive ongoing support from Area
Managers and Broker Consultants.
Foster a strong relationship with brokers, ensuring their continued development and
engagement.
Compliance and Risk Management:
Regularly evaluate broker and franchise remuneration models and recommend
improvements.
Implement compliance controls to ensure brokers are properly licensed and adhere to
regulatory requirements.
Monitor brand standards and ensure all marketing and advertising materials are
compliant with corporate identity guidelines
Departmental and People Management
Manage and mentor a high-performance team of Broker Area Managers, ensuring they
achieve sales targets and adhere to compliance standards.
Foster a culture of continuous learning, development, and high performance within the
team.
Client Relationship Management
Build and maintain a network of industry contacts to bring new opportunities into the
business.
Develop and execute external communication and marketing programs to engage
brokers and promote the companys brand

Job Requirements:

Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
FAIS compliance (Must be registered as a Key Individual with the FSCA).
RE 1 certification.
Minimum of 5 years in insurance management, specifically with brokers or franchise
networks.
Proven experience in sales strategy development, franchise management, and broker
relationship management.
Strong knowledge of insurance legislation, compliance, and governance within the
insurance sector.
Demonstrated ability to develop and execute broker development programs and training
initiatives.
Experience with risk management, compliance controls, and brand standards within the
industry.
Leadership experience in managing teams, fostering a high-performance culture, and
driving business growth.
Strong analytical, planning, and problem-solving skills.
Excellent communication, interpersonal, and leadership skills.
Ability to build and maintain strategic relationships with brokers, franchisees, and
industry stakeholders.
Strong knowledge of sales growth strategies, market expansion, and client relationship
management.
Proficiency in Microsoft Office and CRM tools.