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Johannesburg: Manager: Training & Systems Support

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Job Description

Job Overview We are seeking an experienced Manager: Training & Systems Support to lead client software training, data implementation, and ongoing systems support. This role goes beyond training delivery — the successful candidate will take ownership of the full client journey, ensuring that training translates into successful system adoption through continuous engagement, follow-ups, and issue resolution. Key Responsibilities Leadership & Management Lead and mentor a team of training, implementation, and support professionals Drive a culture of accountability, collaboration, and customer excellence System Implementation Oversee full lifecycle implementation of software solutions Coordinate with internal teams to ensure seamless deployment Track progress and ensure successful delivery of milestones Training & Adoption Deliver and oversee impactful client training sessions Ensure training translates into real system usage and adoption Customer Support & Experience Oversee resolution of client queries and system-related issues Proactively engage clients to improve system utilisation Gather feedback to enhance training and support processes Project & Stakeholder Management Manage timelines, resources, and competing priorities Work closely with Product, Sales, and Client Success teams Minimum Requirements Bachelor’s degree in Business, Information Systems, Education, or related field 7–10 years’ experience in software training, implementation, and support Minimum 3 years in a leadership role Strong understanding of SaaS platforms, change management, and adult learning methodologies Proven track record in managing cross-functional teams Exceptional communication, presentation, and stakeholder management skills Demonstrated ability to manage competing priorities in a fast-paced environment Key Competencies Strong training and facilitation skills Client engagement and relationship management Problem-solving and analytical thinking Project management Excellent communication and presentation skills Additional Information Preference will be given to candidates in line with Employment Equity targets Includes data and cell phone allowance

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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