Job Description
Job Overview
We are seeking an experienced Manager: Training & Systems Support to lead client software training, data implementation, and ongoing systems support.
This role goes beyond training delivery the successful candidate will take ownership of the full client journey, ensuring that training translates into successful system adoption through continuous engagement, follow-ups, and issue resolution.
Key Responsibilities Leadership & Management
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Lead and mentor a team of training, implementation, and support professionals
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Drive a culture of accountability, collaboration, and customer excellence
System Implementation
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Oversee full lifecycle implementation of software solutions
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Coordinate with internal teams to ensure seamless deployment
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Track progress and ensure successful delivery of milestones
Training & Adoption
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Deliver and oversee impactful client training sessions
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Ensure training translates into real system usage and adoption
Customer Support & Experience
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Oversee resolution of client queries and system-related issues
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Proactively engage clients to improve system utilisation
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Gather feedback to enhance training and support processes
Project & Stakeholder Management
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Manage timelines, resources, and competing priorities
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Work closely with Product, Sales, and Client Success teams
Minimum Requirements
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Bachelors degree in Business, Information Systems, Education, or related field
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710 years experience in software training, implementation, and support
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Minimum 3 years in a leadership role
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Strong understanding of SaaS platforms, change management, and adult learning methodologies
- Proven track record in managing cross-functional teams
- Exceptional communication, presentation, and stakeholder management skills
- Demonstrated ability to manage competing priorities in a fast-paced environment
Key Competencies
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Strong training and facilitation skills
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Client engagement and relationship management
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Problem-solving and analytical thinking
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Project management
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Excellent communication and presentation skills
Additional Information
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Preference will be given to candidates in line with Employment Equity targets
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Includes data and cell phone allowance
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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