Network Operations Administrator
Posted on 2025-02-15
Job Summary
Requirements:
Must be willing to work flexible shifts Job Grade: C1 Key Stakeholder Relationships Internal Projects Global Operations Global Infrastructure Global NOC Quality Assurance Sales Finance PRM External Suppliers Customers Key Performance Areas & Indicators Customer Reports (NOC) Ensure customer RFOs/RCAs are completed and shared on time – Reports sent out within specified timeframe Extract and validate ad-hoc reports as required for suppliers/customers. – Reports submitted on time Quality Assurance Reports (QA) Verify and validate information to ensure integrity (verification) on QA Daily/Weekly/Monthly reports for customers, ensuring correct information and RFOs on tickets. – Correct information submitted for reports Ensure assigned monthly Customer QA reports are completed on time and with quality verifications in palce. – Reports sent out within specified timeframe Network Planning / Change management Scope and schedule the company maintenance with internal teams to mitigate network risks – Engaging internal teams to scope work Accurately communicate the company /Supplier planned network change or activities to Customers. Communication to be sent out before, and after maintenance – Planned Works send notification to client within 2 working days of receipt, or immediately for emergency work Administration Ensure Data Integrity on ITSM and monitoring tools after Turnup or Turndown is effected.- Turnup & turndown information correctly captured Ensure correct supplier information on escalation matrices – Escalation matrices updated regularly Ensure integrity on logged tickets before reports with Quality Assurance, ensuring correct information and RFOs. – Daily reports – within 4 hours of receipt – Weekly reports – within 24 hours of receipt – Monthly reports – within 48 hours of receipt Analyse data to identify and flag repetitive incidents & tracking of Service Improvement Plans. – Daily, weekly, monthly reports Document and maintain processes for Enterprise/Wholesale clients. – Regularly update documentation with any changes Maintain documentation for Data Center processes. – Regularly update process changes. Site Access Management for equipment collection. – Arranging access after cancellations Incident Management and Closure Close all Planned Work tickets and tickets from other departments – Minimum of 20 tickets closed daily, or maximum completed tickets Follow up on tickets pending RFO for critical customers. – Minimum 10 tickets per day Follow up on assigned tickets for incidents – All assigned tickets daily Teamwork Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others Highlight problems and work with team to find solutions – Suggest solutions instead of problems Take personal ownership of problems – Go the extra mile for the Customer
Network Operations Administrator position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-15 in the It Computing Software category
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Job Summary
Requirements:
– Must be willing to work flexible shifts Job Grade: – C1 Key Stakeholder Relationships Internal – Projects – Global Operations – Global Infrastructure – Global NOC – Quality Assurance – Sales – Finance – PRM External – Suppliers – Customers Key Performance Areas & Indicators Customer Reports (NOC) – Ensure customer RFOs/RCAs are completed and shared on time – Reports sent out within specified timeframe – Extract and validate ad-hoc reports as required for suppliers/customers. – Reports submitted on time Quality Assurance Reports (QA) – Verify and validate information to ensure integrity (verification) on QA Daily/Weekly/Monthly reports for customers, ensuring correct information and RFOs on tickets. – Correct information submitted for reports – Ensure assigned monthly Customer QA reports are completed on time and with quality verifications in palce. – Reports sent out within specified timeframe Network Planning / Change management – Scope and schedule the company maintenance with internal teams to mitigate network risks – Engaging internal teams to scope work – Accurately communicate the company /Supplier planned network change or activities to Customers. Communication to be sent out before, and after maintenance – Planned Works send notification to client within 2 working days of receipt, or immediately for emergency work Administration – Ensure Data Integrity on ITSM and monitoring tools after Turnup or Turndown is effected.- Turnup & turndown information correctly captured – Ensure correct supplier information on escalation matrices – Escalation matrices updated regularly – Ensure integrity on logged tickets before reports with Quality Assurance, ensuring correct information and RFOs. – Daily reports – within 4 hours of receipt – Weekly reports – within 24 hours of receipt – Monthly reports – within 48 hours of receipt – Analyse data to identify and flag repetitive incidents & tracking of Service Improvement Plans. – Daily, weekly, monthly reports – Document and maintain processes for Enterprise/Wholesale clients. – Regularly update documentation with any changes – Maintain documentation for Data Center processes. – Regularly update process changes. – Site Access Management for equipment collection. – Arranging access after cancellations Incident Management and Closure – Close all Planned Work tickets and tickets from other departments – Minimum of 20 tickets closed daily, or maximum completed tickets – Follow up on tickets pending RFO for critical customers. – Minimum 10 tickets per day – Follow up on assigned tickets for incidents – All assigned tickets daily Teamwork – Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others – Highlight problems and work with team to find solutions – Suggest solutions instead of problems – Take personal ownership of problems – Go the extra mile for the Customer
Network Operations Administrator position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-15 in the It Computing Software category
Click Go Apply to apply online!
You might also like these jobs in the same area.
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