Johannesburg: Night Duty Administrator (Receptionist) – Medical

About the Role

We are seeking a Night Duty Administrator (Receptionist) to join our dynamic team at Diagnostic Radiological Services Inc in Johannesburg. As a key member of our reception team, you will be responsible for providing exceptional customer care and administrative support to our patients and staff. If you are passionate about delivering high-quality patient care and have excellent communication skills, we encourage you to apply.

Key Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient information correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Quote for all exams and take co-payments/short payments by medical aids
• Ensure understanding and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations, specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed
• Assist with the moving of patients and x-ray cassettes
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and effective workflow between all departments
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Maintain strict confidentiality at all times
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function

Requirements

• Grade 12 Intermediate Skills on MS Office
• 2 – 3 years experience in a professional fast-paced environment and/or 1-2 years in a medical environment
• Previous experience in a Radiology environment is advantageous
• Attention to detail, high level of accuracy
• Sound knowledge of medical aid and PMB rules as well as POPI Act regulations for healthcare will be beneficial
• Ability to build and maintain good relations with colleagues and all stakeholders
• Own/reliable transport essential

Qualifications

None mentioned.

Salary & Benefits

Salary package is competitive, with opportunities to increase earnings with overtime.