Job Description
About the Role
Network Finance is seeking a Junior Technical Support Analyst to join our team in Johannesburg North. As a key member of our IT support team, you will be responsible for providing exceptional technical support and ensuring the smooth operation of our in-house applications and infrastructure. If you have strong technical expertise and excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide first and second-line support for in-house applications and infrastructure.
- Manage and troubleshoot issues within Microsoft Azure environments.
- Perform routine server support and maintenance tasks.
- Log, manage, and resolve tickets using a ticket management system.
- Deliver professional client-facing support via Microsoft Teams or telephone.
- Communicate technical solutions clearly and patiently to non-technical users.
- Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
- Collaborate with internal teams to escalate and resolve complex issues.
- Document support procedures and contribute to knowledge base articles.
Requirements
- 0-2 years’ experience in an IT support role.
- Familiarity with Microsoft Azure services (Active Directory, Virtual Machines, Storage Accounts).
- Strong understanding of networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
- Ability to troubleshoot connectivity issues effectively.
- Basic PowerShell scripting for automation or troubleshooting.
- Experience supporting Windows Server environments.
- Familiarity with ticket management systems (e.g., Jira).
- Excellent troubleshooting and communication skills.
- Proven ability to manage multiple tasks and prioritize effectively.
- Experience working in small, agile IT teams.
- Exposure to monitoring or remote support tools.
Qualifications
No formal education or certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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