Johannesburg: Operations Lead

Ensure the team of engineers is performing the following activities: Problems, Issues, and Defects in Recording and Dissemination High-Level Diagnosis of Problems, Issues, and Defects Setting Severity Levels for Problems, Issues, or Defects Ownership of Problems/Issues/Defects Ticket until Resolution Application Monitoring to ensure service availability Provide necessary logs to different teams and all required support to the respective teams for issue resolution Co-ordination between Customer teams and other vendors involved Proactive identification of potential problems, issues, and defects by analysing trends and events Expertise And Qualifications Strong Telecom Domain Knowledge Client Engagement Skills Strong leadership skills Good Analytical Skills Excellent communication skills (Written and Verbal) Excellent in troubleshooting Understand business priorities Knowledge of databases MongoDB MySQL Oracle PL/SQL Unix (Solaris or HP-Ux or Aix or Linux) Rancher & Docker knowledge