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Johannesburg: OPERATIONS MANAGER

Johannesburg: OPERATIONS MANAGER

Posted on 2025-05-21 00:00:00

Employer Unspecified
Category Property
Location Gauteng  / Johannesburg

Job Summary

ROLE PURPOSE The Operations Manager is responsible for overseeing and managing the daily operations of facilities management services, ensuring efficiency, safety, and quality of service delivery. This role requires strong leadership, communication, and organizational skills to maintain facility standards and enhance customer satisfaction. MAIN OUTPUTS 1.Operational Oversight: Manage and oversee daily facility operations, including maintenance, cleaning, security, and logistics. Develop and implement operational policies and procedures to enhance service efficiency. Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA) Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained Assist in the management of FM projects and provide technical support, where applicable 2. Team Leadership: Recruit, train, and supervise facility management staff, ensuring effective team performance. Conduct regular performance evaluations and provide coaching to improve team effectiveness. Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure Ensure adequate staff placement i.e. prepare suitable shift-roster where applicable and manage/approve applicable leave for subordinate employees Responsible for training, coaching, mentoring & development of subordinate employees 3. Budget and Finance Management: Prepare and manage operational budgets, ensuring cost control and financial efficiency. Monitor expenditures and ensure compliance with financial policies. Ensure timeous sign-off and variance explanations on P&L”s Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions Ensure timeous processing of invoices 4. Vendor Management: Develop and maintain relationships with third-party vendors and service providers. Negotiate contracts and manage vendor performance to ensure quality service delivery. Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA 5. Health and Safety Compliance: Ensure compliance with health, safety, and environmental regulations. Conduct regular inspections and audits of facilities to identify and address safety concerns. Responsible for training, coaching, mentoring & development of subordinate employees 6. Client Relations: Serve as the primary point of contact for clients, addressing their needs and concerns promptly. Gather feedback and implement improvements based on client satisfaction surveys. Manage back-to-back SLA agreements with suppliers and contractors 7. Reporting and Analysis: Generate and analyze reports on facility operations, maintenance issues, and service quality. Use data to drive decision-making and improve operational performance. Provide monthly reports and feedback on continued compliance to the SLA 8. Strategic Planning: Collaborate with senior management to develop short-term and long-term operational strategies. Identify opportunities for process improvements and implement best practices. Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered Building strategic relationships both internally and externally QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE The Applicant must meet the following requirements: National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification Matric (Senior Certificate) Valid SA Drivers License 5-8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management Facilities Management, CRM, Property Management & Financial Management MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law FUNDAMENTAL COMPETENCIES Initiative/Proactivity Deadline Driven & Highly Motivated Stress Tolerant Excellent Written Communication Supervisory Skills Subordinates Capacity Building Customer Focus Negotiation Skills Analytical Skills Planning/Scheduling/Objective Setting Teamwork & Partnering Relationship Building Interactive Reasoning Excellent Oral Communication

View Job  Worcester: Facilities Manager

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Johannesburg: Operations Manager

Johannesburg: Operations Manager

Posted on 2025-05-13 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

We are seeking a highly skilled Operations Manager with expertise in UPS (Uninterruptible Power Supply) and battery technologies (VRLA Lithium-Ion) to lead our operational functions. This role combines technical leadership, strategic decision-making, and people management to drive efficiency, productivity, and customer satisfaction. Join us and help shape the future of uninterruptible power solutions!  What you’ll do: Essential functions: Develop, implement, and review operational policies and procedures that promote company culture and vision. Oversee budgeting, reporting, planning, and auditing. Identify and address problems and opportunities for the company. Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it. Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly. Where necessary, lead and/or support the implementation of business compliance and risk programs. Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects. Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business. Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people related processes. Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting. Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion, and conversion of solution from VRLA to Lithium. Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times. Experience required: Function related experience: 5 years Leading teams: 2-5 years Project experience: 2-5 years Proven experience in the electrical power utility and related industry segment Experience in dealing with multinational suppliers and OEMs will be advantageous Qualifications: Bachelor’s Degree in Operations Management field or related field Bachelor’s Degree in Electrical Engineering or similar Certifications related to UPS systems (eg. Certified UPS Technician, electrical safety certifications) Other information applicable to the opportunity: Permanent Position Location: Johannesburg – Hybrid work structure (Home and Waterfall Office) Travel: Local and International travel as and when required Wy work for us? Connected Industrial Eco-systems: The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources. One of the leading Tech companies in the country: The organisation fosters an inclusive work culture, we collaborate and solve together. Great career development , an opportunity to work on great technology which creates value for our communities. Values based organisation , with bold and courageous people centred leadership. Opportunity to harness your skills and be innovative.

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Johannesburg: Operations Manager

Johannesburg: Operations Manager

Posted on 2025-05-13 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Job Description Maintaining high standards of service delivery through robust quality assurance processes. Conducting regular performance evaluations aligned with the organization’s policies. Identify and mitigate operational and project risks to safeguard organisational integrity. Collaborating with the Managing Director to set and achieve key performance indicators (KPIs). Managing and allocating resources effectively to meet project and client requirements. Facilitating training on internal processes, compliance standards, and organisationt’s strategies. Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology. Developing and managing the annual operations budget, ensuring alignment with organisational goals. Qualifications & Skills Bachelor’s degree in business administration, Operational Management, or a related field ITIL Qualification Project Management Qualification 8 years’ experience in operations management within the ICT sector. Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services. Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements. Knowledge of government tender processes and compliance standards Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful

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Posted in IT / Computing / Software, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa
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Johannesburg: Operations Manager

Johannesburg: Operations Manager

Posted on 2025-05-10 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Reporting Line: CEO Main Job Purpose: The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally. This role encompasses overseeing project implementation, resource management, and the maintenance of service standards. Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency. Minimum Desired Qualifications: Bachelor’s degree in Business Administration, Operational Management, or a related field ITIL Qualification Project Management Qualification Master’s Degree (Preferred) Minimum Desired Experience: Proven 8 years’ experience in operations management within the ICT sector Demonstrated leadership in managing multi-disciplinary teams and complex projects Experience in service delivery, resource optimisation, and vendor relationships Minimum Desired Competencies: Comprehensive knowledge of ICT infrastructure, storage solutions, client solution, and cloud services Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements Exceptional project management and resource allocation skills Knowledge of government tender processes and compliance standards Responsibilities and Accountability: Leadership and Strategic Alignment: Develop and implement operational strategies aligned with overall goals Serve as the primary point of accountability for operational performance Collaborate with the CEO to set and achieve key performance indicators (KPIs) Service Delivery: Oversee project execution, ensuring timely delivery and client satisfaction Maintain high standards of service delivery through robust quality assurance processes Optimise processes to enhance operational efficiency Resource and Team Management: Manage and allocate resources effectively to meet project and client requirements Lead, mentor, and develop operational staff, promoting a high-performance culture Conduct regular performance evaluations aligned with organisational policies Client and Vendor Relationship: Build and maintain strong vendor partnerships to ensure access to cutting-edge technology Act as the escalation point for client issues, ensuring resolution and satisfaction Represent the organisation in operational negotiations and strategic vendor engagements Risk Management: Ensure adherence to industry regulations, government tender requirements, and company policies Identify and mitigate operational and project risks to safeguard organisational integrity Reporting: Prepare monthly and quarterly operational performance reports for the CEO Track key metrics, such as project timelines, service quality, and resource utilisation Provide insights on operational trends and areas for improvement Training: OEM Certification Requirements: Ensure that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications Regularly update knowledge on product portfolios and services through vendor training program Collaborate with vendors to identify training opportunities for new and emerging technologies Internal Training: Facilitate training on internal processes, compliance standards, and organisational strategies Ensure team proficiency in using tools and other platforms to support the environment Budgeting: Develop and manage the annual operations budget, ensuring alignment with organisational goals Monitor operational expenditures to ensure budget compliance Collaborate with the finance team to prepare accurate forecasts and cost analyses Accountability: Directly accountable to the CEO for operational, project outcomes, and strategic initiatives4Ensure compliance with standards and achievement of operational and project KPIs

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Johannesburg: Operations Manager.

Johannesburg: Operations Manager.

Posted on 2025-05-10 00:00:00

Employer Unspecified
Category Manufacturing
Location Gauteng  / Johannesburg

Job Summary

In-depth knowledge of production processes to organise and oversee the design and manufacture of a wide range of electromechanical steel products. Be responsible for the smooth running of production and the quality of output to schedule and budget. Lead the design process, organise workflow as well as monitor and drive production. Enforce and develop health and safety and environmental systems to meet standards. Manage and support SHEQ initiatives and objectives. Define, propose and implement production targets and plans. Manage and ensure ISO 9000 and SABS regulations are adhered to. Jhb based.

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