Job Description
The Product Specialist supports the development, optimisation, and performance of iGaming products across casino and/or sportsbook. The role acts as a bridge between Product, Operations, CRM, Marketing, Risk, and Customer Support, ensuring products are correctly configured, compliant, competitive, and optimised for player engagement and revenue.
Key Responsibilities
Product Operations & Configuration
- Support the setup, configuration, and ongoing management of casino and sportsbook products
- Manage game launches, promotions, tournaments, jackpots, and feature rollouts
- Ensure correct product configuration across markets, currencies, and jurisdictions
Performance Monitoring & Optimisation
- Monitor product KPIs including GGR, ARPU, retention, and engagement
- Analyse player behaviour and product performance trends
- Identify opportunities to optimise game placement, lobby layout, and features
Cross-Functional Collaboration
- Work closely with CRM and Marketing teams on campaigns and player journeys
- Support Customer Support and Payments teams with product-related issues
- Collaborate with Risk and Compliance to ensure regulatory adherence
Stakeholder & Supplier Management
- Liaise with game providers, platform vendors, and internal stakeholders
- Manage provider documentation, asset packs, and feature updates
- Support commercial discussions and provider performance reviews
Testing & Quality Assurance
- Test new features, games, and configurations prior to launch
- Ensure issues are logged, tracked, and resolved
- Support UAT and regression testing processes
Documentation & Reporting
- Maintain product documentation, guides, and configuration records
- Produce regular reports on product performance and issues
- Assist with product roadmap execution and enhancements
Key Performance Indicators (KPIs)
- Product uptime and issue resolution times
- Game and feature launch success
- Engagement and retention metrics
- Accuracy of configurations and launches
- Stakeholder satisfaction
Qualifications & Experience
- 24 years experience in iGaming product, operations, or platform roles
- Strong understanding of casino and/or sportsbook products
- Experience working in regulated environments
- Familiarity with iGaming platforms and game providers
- Relevant diploma or degree (advantageous)
Skills & Competencies
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Good communication and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Technically confident with systems and data
Preferred / Advantageous
- Knowledge of responsible gambling, AML, and compliance requirements
- Experience with CRM tools and player segmentation
- Exposure to A/B testing and product optimisation
Personal Attributes
- Detail-oriented and structured
- Curious and data-driven
- Proactive and solutions-focused
- Strong sense of accountability
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Entertainment Jobs in Gauteng
In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.
When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.
Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.
The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.
In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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