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South Africa: Reservations Team Lead. posted by HotelJobs

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Job Description

About the Role

We are seeking a highly motivated and detail-oriented Reservations Team Lead to join our luxury Game Lodge / Resort / Hotel Group in North Gauteng. As a key member of our Central Reservations Department, you will be responsible for leading a small team and delivering seamless guest experiences while driving revenue growth and promoting attention to detail.

Key Responsibilities

  • Leading a small team within the Central Reservations Department
  • Managing the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
  • Promoting sales, cross-selling, and upselling of various products within the portfolio
  • Reservation status management and SOP implementation
  • OTA management
  • Team training and support
  • Managing cancellations, modifications, and refund requests efficiently
  • Maintaining compliance with all company policies and procedures
  • Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts, and inventory management
  • Preparing expected arrival reports and managing communication processes to lodge operations teams
  • Handling daily correspondence, maintaining up-to-date files, and ensuring systems are accurate and organized

Requirements

  • Proven experience in a similar role or as a senior reservations consultant
  • Team player with high level of dedication and leadership
  • Excellent computer skills (MS Office, MS Excel, PowerPoint)
  • PMS system knowledge – Nebula, eRes, and Opera would be advantageous
  • Proficiency in English

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

  • The package includes a mandatory 5% deduction toward the company’s provident fund.
  • Medical Aid is available as part of the CTC package.
  • Remuneration will be discussed at interviews or upon individual requests.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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