Job Description
About the Role
We are seeking a dynamic and driven Senior Reservations & Travel Consultant to join our team in Westlake, Cape Town. As a key member of our reservations and travel services team, you will be responsible for providing exceptional customer service and driving business growth through sales and revenue management.
Key Responsibilities
- Offer a personalised booking service for all bookings whether directly or in back-up role.
- Respond to trade enquiries efficiently and timeously.
- Communicate with clients, offering quick turnaround times and a professional service.
- Respond to all product queries or concerns relating to bookings.
- Provide availability and costs/quotes for bookings.
- Make reservations using TourPlan/TMIS.
- Manage booking status throughout the reservation process (quote, cancelled, provisional, confirmed and invoiced).
- Obtain and capture guest CRM and booking information onto TourPlan for camps.
- Liaise with Product Management to ensure best possible services to guests in respect of guest information and requirements.
- Provide lodge information and relating documentation to clients where appropriate WETU itineraries/pre-tour & departure information.
- Manage yield to ensure maximisation of occupancy and the rate achieved.
- Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
- Gain knowledge of all products so you can add value to clients.
- Standby and emergency duty will be on a rotational basis including after hours.
Requirements
- Matric Certificate.
- Tertiary certificate in travel-related field desirable.
- At least 3-5 years relevant experience in a similar environment.
- Fluent in speaking and writing in the English language.
- Ability to adapt to a dynamic work environment and support different teams when needed.
- Ability to work fast and accurately.
- Service and detail-oriented.
- Shows empathy, care, and understanding when dealing with clients.
- Good interpersonal skills.
- Willingness/ability to share information.
- Ability to multitask and work under pressure.
- Sales-driven.
- IT savvy.
- Self-motivated and driven by company values.
Qualifications
None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Other
In Other, South Africa’s IT and computer industry is rapidly evolving, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and more. Generally, this sector offers stable employment prospects, diverse career paths, and opportunities for professional development.
Salary expectations for IT and computer professionals in Other vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, common salary ranges for entry-level positions can start from around R200 000 to R400 000 per annum, while senior roles can command salaries ranging from R600 000 to R1 million or more. However, these figures are highly variable and should be taken as rough estimates, with actual salaries influenced by individual circumstances.
Common skills required for IT and computer professionals in Other include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or Oracle, knowledge of cloud computing platforms like AWS or Azure, and understanding of security protocols. Typically, these roles also require strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.
The IT and computer industry in Other commonly employs professionals in various sectors, including technology, financial services, manufacturing, healthcare, and more. Financial services companies, for example, often require skilled IT staff to manage their networks, databases, and systems. Technology firms, on the other hand, may employ software developers, data scientists, or cybersecurity specialists.
For those interested in pursuing a career in IT and computer science, there are many opportunities for professional development and advancement. Typically, experienced professionals can progress to leadership roles, take on specialist functions, or pursue advanced qualifications like master’s degrees. Many companies also offer training and development programs to help employees build new skills and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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