Date | 2024-11-24 |
---|---|
Job Title | Quality Assurance Administrator |
Employer | Ad Talent Africa More Information |
Salary | 8000 |
Category | Finance Accounting |
Location |
Gauteng / Johannesburg |
Job Summary
This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
- Quality Assurance for the Group
MAIN TASKS AND RESPONSIBILITIES:
- Implement and Monitor the QA process (Internal Call Centre QA)
- Conduct all assessments
- Monthly reporting
- Trend Reviews
- Coach Staff for QA/Performance Improvement
- Staff Training
REQUIREMENTS:
- Matric and Qualification in Call Centre Management
- 3 Years Experience in Call Centre Management
- Must be able to interpret Most South African Languages
- Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
- Ability to work to tight deadline
Quality Assurance Administrator position available in Gauteng, Johannesburg. This job position was posted by Ad Talent Africa. The job has been posted as a premium ad on 2024-11-24 at 13:32:03 in the Finance Accounting category
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