Johannesburg: Quality Management Manager

About the Role

We are seeking a seasoned Quality Management Manager to oversee our company’s quality management system, ensuring compliance with international standards and regulatory requirements. The successful candidate will be responsible for developing, implementing, and maintaining our QMS, as well as leading various initiatives to improve processes, product quality, and customer satisfaction.

Key Responsibilities

• Develop, implement, and maintain the companys Quality Management System (QMS) in line with ISO 9001 and FSSC 22000 standards and regulatory requirements.
• Maintain HACCP, risk assessments and prerequisite programmes.
• Manage document control, specifications and change management.
• Conduct internal and external audits, inspections, and assessments to ensure compliance with quality standards.
• Identify quality issues, perform root cause analysis, and implement corrective and preventive actions.
• Collaborate with production and engineering to improve processes and product quality.
• Ensure allergen control and due diligence systems.
• Monitor key quality metrics and prepare reports for management and Global review.
• Train and mentor staff on quality procedures, standards, and best practices.
• Lead non-conformance investigations and CAPA implementation.
• Analyse quality trends and reduce rejects and waste.
• Support environmental sustainability initiatives.
• Lead Food Safety team and drive food safety culture.
• Lead continuous improvement initiatives to enhance efficiency, reduce defects, and maintain compliance.
• Investigate customer complaints and non-conformances, ensuring timely resolution.
• Maintain compliance with customer and Country-specific requirements.
• Complete customer technical questionnaires.
• Participate in customer audits.
• Manage customer specifications and expectations.
• Interpret microbiological, chemical and physical analysis results.
• Approve finish product for sale.
• Manage calibration and verification systems.
• Drive corrective actions from trend results.

Requirements

• Total Quality Management in a food manufacturing environment: 10 years
• Experience operating and managing ISO 9001 and FSSC 22000 system: 5 years
• Proven track record of leading audits, inspections and continuous improvement initiatives (certification, customer, regulatory): 10 years
• Experience in process improvement, root cause analysis, and corrective action implementation: 5 years
• Familiarity with FCD Act and Appropriate regulations: 5 years
• HACCP Team Leader or equivalent practical experience: 5 years
• Strong working knowledge of food safety, quality and environmental legislation: 5 years

Qualifications

• NQF 7 or higher -Degree in Food Technology or Food Science
• ISO 9001 (Quality Management)
• FSSC 22000
• Six Sigma/ Lean Management
• ISO 14001 (Environmental)

Salary & Benefits

• Salary details not specified