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Johannesburg: Retail Supervisor – Brooklyn Mall posted by Service Solutions Staffing

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Job Description

About the Role

As a Retail Supervisor at Brooklyn Mall, you will play a crucial role in driving sales performance and customer satisfaction. You will be responsible for leading a team of retail staff, ensuring exceptional customer service, and maintaining store standards.

Key Responsibilities

  • Supervise and guide team members during shifts to ensure exceptional customer service and sales performance.
  • Support daily store functions including opening/closing, cash-ups, stock control, and visual merchandising.
  • Handle customer queries and escalate issues where needed.
  • Assist with team coaching, shift planning, and performance feedback.
  • Ensure store standards, health & safety, and company policies are maintained.
  • Monitor and report on sales performance and staff productivity.

Requirements

Minimum 1–2 years’ experience in a retail environment, with some supervisory or team-leading experience. Strong communication and interpersonal skills. High level of reliability, initiative, and attention to detail. Ability to lead by example and work well under pressure.

Qualifications

Matric essential; a relevant retail or business qualification is an advantage.

Salary & Benefits

Not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Gauteng

In Gauteng, the retail and wholesale sector is a significant contributor to the province’s economy, with many businesses operating across various industries such as clothing, homeware, electronics, and more. Typically, job seekers in this field can expect to find employment opportunities in companies that cater to diverse consumer needs, often with a strong focus on customer service and sales. Generally, roles in retail and wholesale require adaptability and flexibility, as the sector is known for its fast-paced and dynamic environment.

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When it comes to salary expectations, it’s common to find broad ranges across different levels of experience and company sizes. Typically, entry-level positions in retail and wholesale can range from around R15 000 to R30 000 per annum, while more senior roles may fall within the R50 000 to R80 000 per annum bracket. However, salaries can vary significantly depending on factors such as the specific industry sector, company size, and individual performance.

Common skills for retail and wholesale roles include excellent communication and interpersonal skills, ability to work well under pressure, and basic knowledge of inventory management and stock control. Other essential skills often required in this field include technical computer skills, problem-solving abilities, and an understanding of marketing principles. Typically, a degree or diploma in business, commerce, or a related field is preferred, although not always required.

The retail and wholesale sector encompasses various industries, including the financial services sector, technology industry, manufacturing sector, and more. These sectors often employ staff across different roles, such as sales representatives, logistics coordinators, and customer service specialists. Generally, companies in these industries value employees who can adapt to changing market conditions and demonstrate a strong work ethic.

For those interested in pursuing a career in retail or wholesale, there are various development opportunities available. Typically, on-the-job training and mentorship programs are offered to help staff gain valuable experience and skills. Many companies also invest in employee development initiatives, such as workshops, seminars, and internal training programs, to support the growth of their employees. Generally, career progression paths may involve moving into more senior roles or taking on specialized positions within a specific industry sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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