Johannesburg: Senior Sales Administrator – Johannesburg posted by Headhunters

About the Role

Our client, a market leader in their field, is seeking to employ an experienced Senior Sales Administrator based in Johannesburg, East Rand. Previous experience in the construction industry is essential and non-negotiable.

Key Responsibilities

• Handle incoming customer calls and assist with queries.
• Follow up on quotations to convert into sales.
• Identify and engage new customers.
• Build and maintain strong customer relationships.
• Monitor deliveries and collections where necessary.
• Ensure consistent customer contact and effective quote-to-sale conversion.
• Ensure customer satisfaction in all areas of responsibility.
• Represent the company professionally and uphold a high standard of service.
• Exceed customer expectations through proactive communication and delivery.
• Maintain a professional appearance during client interactions.
• Ensure 24-hour turnaround on customer queries.
• Provide product information, brochures, and updates.
• Maintain constant, clear, and timely customer communication.
• Respond to complaints, communicate solutions, and provide feedback.
• Maintain accurate CRM records.
• Cost products and prepare quotations, including tender documents.
• Follow up on submitted quotations and tenders.
• Maintain a structured customer and product database.
• Ensure accurate costing and invoicing on accounting software.
• Support the Safety Officer with OHS documentation updates.
• Maintain and update Service Level Agreements with customers.
• Ensure all accepted quotations have signed Terms & Conditions.
• Compile and submit professional tender and contract documentation.
• Collaborate with the finance department to prepare and maintain sales reports.
• Monitor deposit invoices, balance invoices, and retentions.
• Create and maintain a job register.
• Coordinate and manage sales team schedules and commitments.
• Ensure adequacy of sales materials and equipment.
• Organise and maintain both financial and non-financial sales data.
• Compile and present sales reports.
• Process all sales orders accurately and timeously.
• Track team progress and monitor target achievements.
• Assist in preparing promotional material for events and trade shows.
• Oversee and verify the accuracy of junior administrative staff.
• Maintain a clean, organised, and safe working environment.
• Uphold confidentiality and data privacy standards.
• Support team members and assist with admin queries when required.
• Demonstrate respect, courtesy, and teamwork.
• Contribute positively to team morale and uphold company values.

Requirements

• Grade 12 (Matric).
• Certificate or Diploma in Sales & Marketing and/or Office Administration.
• Minimum of 4 years working experience in the sales and marketing field.
• Fluent in English (spoken and written).
• Strong Microsoft Excel skills (report creation, hyperlinks, data management).
• Excellent planning and organisational abilities.
• Strong customer service and telephone communication skills.
• Experience with Pastel Accounting software.
• Experience with Customer-Relationship-Management (CRM) systems.

Qualifications

(Skipped as no qualifications mentioned in the original job description)

Salary & Benefits

(Skipped as salary information not provided in the original job description)

General Note

Please note that if you do not receive a response within two weeks of applying, you may assume that your application was unsuccessful.