Job Description
We are seeking a dynamic Service Centre Manager with strong organisational skills and a background in electronics to lead our Gauteng operations.
The Role
We are looking for a hands-on Manager who has the depth in inventory management and an electronics background. You will be required to ensure that every repair workflow is seamless and every customer interaction is handled with transparency and professionalism. By mastering the balance between technical understanding, customer centric service and inventory control, you will ensure our technicians repair competently.
Key Responsibilities
- Customer Experience & Service Excellence
- Customer Journey Ownership: Design and oversee the end-to-end customer journey, from initial enquiry to post-repair follow-ups.
- Resolution Management: Act as the primary point of escalation for complex technical queries or customer concerns, resolving them with empathy and a “customer-first” mindset.
- Feedback Loops: Implement and monitor customer satisfaction metrics (NPS/CSAT) to identify areas for continuous service improvement.
- Workflow Optimization & Technical Leadership
- Process Engineering: Refine operational procedures to eliminate bottlenecks and reduce repair turnaround times.
- Technician Support: Lead a team of electronics technicians, fostering a culture of high-performance and technical precision.
- SLA Compliance: Ensure all service delivery aligns with strict Service Level Agreements and quality standards (e.g., ISO, IPC).
- Strategic Inventory Management
- Inventory Precision: Maintain a detailed understanding of electronic components and spare parts to prevent stockouts while minimising excess.
- Data-Driven Ordering: Use demand forecasting and historical usage data to automate and refine procurement cycles.
- Audit Control: Conduct regular stock audits and cycle counting to ensure 100% physical-to-digital inventory accuracy.
Requirements
- Background: Experience in the Electronics industry. Speaking the language of the technical repairs is advantageous.
- Location: Based in Gauteng, South Africa.
- Skills:
- Proven ability to implement service workflows.
- Strong proficiency in inventory management software.
- Exceptional communication and interpersonal skills.
- Experience: 5+ years in a management role, specifically within a service or repair environment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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