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Johannesburg: Service Desk Coordinator

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Job Description

About the Role

The Service Desk Coordinator will play a critical role in supporting the IT department’s day-to-day operations, ensuring the continuity of daily activities, and delivering high-quality IT services to end-users.

Key Responsibilities

  • Support hardware and software transition planning (BUILD domain)
  • Provide IT support and service desk functions for end users (RUN domain)
  • Ensure the continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment
  • Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting
  • Manage IT hardware resources, including inventory, asset tracking, and capacity planning
  • Execute tasks and initiatives assigned to the RUN or BUILD teams
  • Enforce SkyNet security, licensing, and compliance policies
  • Support site visits for implementation, projects, or training when required
  • Assist with system administration, including upgrades, installations, deployments, and network/printer support
  • Contribute to project planning, including documentation, testing, training, and scheduling
  • Prioritise and sequence projects based on business and operational needs
  • Submit monthly reports on project progress, challenges, and planned activities
  • Adhere to all health & safety, quality, and regulatory requirements
  • Participate in IMS improvement programs and assessments

Requirements

  • Min 5 years of relevant experience in IT
  • Degree / Diploma in Information Technology or Computer Science
  • Working knowledge of IT service desk ticketing systems
  • Basic administration of Microsoft Identity Manager
  • Basic administration and skills in Microsoft operating systems and Office 365
  • Proficient in PC hardware, software, and printer troubleshooting

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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